Process Leader, Investigations — Candidate Malpractice

Pearson; Hellaby; On-site; GBP 32,000 - 45,000; Full time

Job summary

Pearson is seeking an Advanced Associate, Professional Services to join the Candidate Malpractice team within Qualification Processing at Hellaby. You will lead investigations, determine outcomes, and produce formal correspondence while ensuring alignment with regulatory guidance.

This hands-on role focuses on balancing priorities, maintaining accuracy, and sharing expertise with colleagues during peak periods. Full on-site work in Hellaby is required.

Qualifications

• Experience leading a process, workstream or team activity.
• Experience researching and reviewing information to reach clear, evidence-based conclusions.
• Excellent attention to detail and a methodical approach to complex casework.
• Confidence communicating verbally and in writing on complex or sensitive matters.
• Ability to influence, guide others and maintain delivery during demanding periods.
• Strong prioritisation, with the ability to manage several high-priority tasks at once.
• Proficiency in Microsoft Office and confidence learning multiple IT systems.
• Experience following set processes and work instructions in a regulated environment.
• A Level or equivalent, GCSE English & Mathematics at grade C/4 or above.

Responsibilities

• Process candidate malpractice and late-arrival cases from initial review through outcome.
• Research evidence, investigate appropriately and apply penalties in line with JCQ guidance.
• Create accurate outcome letters and communicate with centres, examiners, students and internal teams.
• Capture, build and monitor management information, escalating key issues when required.
• Prioritise your own workload and coordinate work across the team.
• Support, train and guide permanent and temporary colleagues during peak periods.
• Review working instructions, contribute to process improvements and support audit activity.
• Maintain accuracy and sound judgement while working to tight, immovable deadlines.

Skills

Process leadership

Evidence-based conclusions

Attention to detail

Verbal & written communication

Influencing others

Prioritisation

Microsoft Office

Learn IT systems

Regulated processes

Investigations & data review

Education

A Level or equivalent

GCSE English and Mathematics (C/4 or above)

Tools

Microsoft Office

Job description

Pearson is seeking an Advanced Associate, Professional Services to join the Candidate Malpractice team within Qualification Processing at Hellaby. You will lead investigations, determine outcomes, and produce formal correspondence while ensuring alignment with regulatory guidance.

This hands-on role focuses on balancing priorities, maintaining accuracy, and sharing expertise with colleagues during peak periods. Full on-site work in Hellaby is required.