Process Improvement And Automation Lead

Phs Group; Mountain Ash; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Company car or car allowance

Virtual GP for you and your household

Buy and sell holiday scheme

Amazing employee discounts with major…

Job summary

phs Group is seeking a hands-on Process Improvement and Automation Lead to work across the Group, diagnosing processes, identifying improvements and delivering measurable benefits using technology, automation and AI. This is a high-impact individual contributor role with no direct reports, requiring you to influence senior teams and implement sustainable changes from design through to realisation.

Based in South Wales or Tamworth, the role offers a competitive salary, company car or allowance,

Qualifications

• Proven experience delivering continuous improvement and business transformation initiatives.
• Experience leading diagnostic to implementation with measurable benefits.
• Strong process mapping and analytical problem-solving.
• Ability to influence senior stakeholders without direct authority.
• Knowledge of automation and AI adoption in business change.
• Experience with governance, information security and privacy considerations.

Responsibilities

• Identify and prioritise improvement opportunities aligned to business plan.
• Review end-to-end processes to remove inefficiency and bottlenecks.
• Lead cross-functional projects from discovery to benefits realisation.
• Develop business cases, delivery plans and success measures using data.
• Identify where automation and AI can improve outcomes while meeting governance.
• Facilitate workshops and coach teams to embed new tools and ways of working.

Skills

Continuous improvement

Stakeholder influence

Data analysis

Process mapping

AI adoption

Education

Lean Six Sigma qualification

Tools

AI/Automation tools

Data analytics tools

Job description

Process Improvement and Automation Lead

Fixed term contract for 1 year

Based in South Wales or Tamworth

Competitive Salary + Company Car or Allowance

Are you passionate about making businesses work better?

We are looking for a hands-on Process Improvement and Automation Lead to work across phs Group, identifying and delivering practical improvements that simplify how we work, increase productivity and strengthen the experience of our customers and colleagues. You will lead cross-functional activity from initial diagnosis through to implementation and measurable benefit realisation, using technology, automation and AI as enablers of sustainable change.

This is a high-impact individual contributor role with no direct reports. You will influence senior stakeholders and operational teams across the Group, challenge established ways of working constructively and turn business priorities into practical, measurable results.

The Process Improvement and Automation Lead role at phs Group will involve:

• Building and managing a prioritised pipeline of improvement opportunities aligned to the business plan and Executive Team priorities.
• Reviewing end-to-end processes to identify inefficiency, duplication, bottlenecks and control weaknesses, then recommending practical improvements.
• Leading cross-functional improvement projects from discovery and process design through to testing, implementation, adoption and benefit realisation.
• Developing clear business cases, delivery plans and success measures, using operational, financial, customer and colleague data to demonstrate value.
• Identifying where approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security, privacy and responsible AI requirements.
• Facilitating workshops, coaching colleagues and supporting teams to embed new tools, processes and sustainable ways of working.

The ideal candidate for a Process Improvement and Automation Lead at phs Group will have:

• Proven experience delivering continuous improvement, business change, process improvement or operational transformation initiatives, including the adoption and use of AI.
• A track record of taking improvement activity from diagnosis through to implementation and measurable benefit realisation.
• Strong process mapping, analytical and structured problem-solving skills.
• Experience working across functions and influencing senior stakeholders without direct authority.
• Commercial awareness and the ability to connect improvements to cost, productivity, customer service, quality and risk.
• Experience supporting the adoption of new systems, processes or ways of working.
• A practical understanding of automation, generative AI and agentic AI, including how they can be applied safely to business change.
• Confidence using data and performance measures to identify opportunities, test assumptions and demonstrate impact.
• Strong communication and facilitation skills, with the ability to translate complex issues and technology into clear, practical actions.
• A results-driven, pragmatic and collaborative approach, with the resilience to maintain momentum across multiple and changing priorities.

Desirable:

• A lean, Six Sigma, change management or project management qualification
• Practical delivery experience is important for this role.

In return for your commitment and expertise, you will get:

• Competitive Salary
• Company car or car allowance
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more