Process & Digital Change Analyst

Foster + Partners; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Foster + Partners in London is seeking a Business Analyst to help shape how people, processes and technologies work together across the practice. You will partner with stakeholders to identify opportunities for improvement, deliver practical solutions, and drive digital adoption while navigating a diverse, global business.

This role offers exposure to a broad Microsoft technology stack and opportunities to lead change from discovery through implementation, shaping impactful outcomes across

Qualifications

• Experience identifying business challenges and translating them into effective solutions.
• Strong stakeholder management and communication skills.
• Consultative approach to problem-solving, with experience identifying opportunities, evaluating solution options and supporting implementation.
• Experience creating and improving business processes through As-Is and To-Be analysis, while balancing business objectives, user experience and technical constraints.
• Experience working within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications.
• Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools.
• Familiarity with Microsoft technologies, particularly the Power Platform (Power Apps, Power Automate, Power BI, Power Pages and Copilot Studio), Dynamics 365, Microsoft 365 and Azure.

Responsibilities

• Shape and improve business processes that make a real impact across the organisation through business analysis, process improvement, automation and change initiatives.
• Work closely with stakeholders at all levels, balancing business requirements, user needs and technical constraints to deliver practical, human-centred solutions.
• Lead business change from discovery through to implementation, helping teams identify challenges, evaluate options and adopt new ways of working.
• Gain exposure to a broad Microsoft technology stack, including Dynamics 365, Azure, Microsoft 365 and the Power Platform.
• Develop and implement low-code solutions using tools such as Power Apps, Power Automate, Power BI and Copilot Studio.

Skills

Business analysis

Stakeholder management

Process improvement

Automation

Change management

Problem solving

Communication

Tools

Microsoft Dynamics 365

Salesforce

Oracle

SAP

ServiceNow

Freshservice

Power Platform

Power Apps

Power Automate

Power BI

Copilot Studio

Job description

Foster + Partners in London is seeking a Business Analyst to help shape how people, processes and technologies work together across the practice. You will partner with stakeholders to identify opportunities for improvement, deliver practical solutions, and drive digital adoption while navigating a diverse, global business.

This role offers exposure to a broad Microsoft technology stack and opportunities to lead change from discovery through implementation, shaping impactful outcomes across