Process Design Lead for Lending Operations

Bank of America; Belfast City District; Presencial; GBP 59 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary incentive

Annual discretionary plan

Benefits eligible

Resumo da oferta

Bank of America is seeking a Process Design Consultant to engage cross‑functional teams and ensure Consumer and Small Business Lending procedures are accurately documented to support responsible growth. You will manage content across multiple products, collaborate with policy, process, and risk leaders, and drive improvements in usability and compliance.

The role emphasizes adapting to changes, maintaining a portfolio of procedural content, and delivering high‑quality documentation aligned with

Qualificações

• Strong written communication and technical writing skills.
• Proficient in problem analysis and solution design
• Strong analytical and critical thinking skills
• Adaptability and agility
• Good business judgment for risk/reward trade offs
• Strong attention to detail
• Direct Consumer Lending and/or Small Business front line unit or control function experience is preferred
• Proficient in process design
• Bachelor’s degree or equivalent work experience
• Experience in procedure management, business operations, risk management, compliance, process improvement, project management, or documentation governance

Responsabilidades

• Serves as the primary point of contact for assigned procedure portfolios and partners with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content.
• Evaluates procedure quality, usability, consistency, and adherence to approved templates and writing standards.
• Coordinates procedure updates, retirements, consolidations, and new content development.
• Completes reviews, approvals, and hosts feedback sessions to ensure procedural accuracy, alignment and publishing deadlines remain in compliance.
• Performs impact assessments for policy, regulatory, operational, and system‑related changes executed by the issue and project teams.
• Analyzes proposed business changes and determines procedural implications across affected processes.
• Responsible for consistently analyzing trends and identifying opportunities to simplify procedures and improve the end‑user experience.

Conhecimentos

Process Mapping

Documentation

Problem Solving

Analytical Thinking

Attention to Detail

Stakeholder Collaboration

Formação académica

High School Diploma / GED / Secondary School

Descrição da oferta de emprego

Bank of America is seeking a Process Design Consultant to engage cross‑functional teams and ensure Consumer and Small Business Lending procedures are accurately documented to support responsible growth. You will manage content across multiple products, collaborate with policy, process, and risk leaders, and drive improvements in usability and compliance.

The role emphasizes adapting to changes, maintaining a portfolio of procedural content, and delivering high‑quality documentation aligned with