Process Design Consultant I

Bank of America; Belfast City District; On-site; GBP 59,000 - 80,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant I to lead design, development and deployment of initiatives within Consumer Lending and related business units. You will manage low-to-mid complexity projects and coordinate with controls, risk, and SME stakeholders to align solutions with business objectives.

The role emphasizes process improvement, requirements gathering, and end-to-end project delivery, with focus on risk mitigation, governance, and change management across multiple lines

Qualifications

• Strong process design and project management background.
• Experience in matrix organizations.
• Analytical and problem-solving skills.
• Ability to influence senior leadership.
• Experience in risk and compliance domains.

Responsibilities

• Critically analyze existing processes to design and implement improvements.
• Analyze, build requirements, and implement highly complex technology-based projects.
• Design and manage the deployment of initiatives to meet evolving compliance and risk policy requirements.

Skills

Process Design

Project Management

Executive Presence

Influence Leadership

Analytical Skills

Problem Solving

Presentation Skills

Risk Management

Data Visualization

Process Mapping

Continuous Improvement

Stakeholder Engagement

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description

A Process Design Consultant I is accountable for the design, development/improvement, and deployment of processes and procedures in support of objectives within a single, or across multiple, line(s) of business. This role is responsible for leading projects to a successful deployment to address long-term strategic goals. This role ensures full integration of new solutions into existing processes to ensure continuity and consistency.

This role will be responsible for developing/managing low-medium complexity project plans. Depending on the initiative, a Process Design Consultant I may be responsible for the end-to-end management of a project or may serve as one stakeholder in a broader initiative led by a dedicated project lead, with responsibilities dictated by the needs of the work.

A Process Design Consultant I is accountable for the successful outcome of their deployed initiatives. This can be measured through a breakthrough in productivity, customer/associate satisfaction, risk mitigation/process improvements, or other predefined measures of success.

A Process Design Consultant I works closely with Business Controls, Risk, Subject Matter Experts, and other line-of-business (LOB) stakeholders to drive successful outcomes of initiatives. This role is responsible for ensuring solutions designed are in line with business objectives and the line-of-business risk culture. A Process Design Consultant I will work with project partners to identify risks and mitigations, and ensure project complies with both the line-of-business and Enterprise Change Management governance, processes, and routines.

This position will primarily support processes in the Consumer Lending organization, but may support other products or processes, as needed.

Successful candidates are able to:

• Critically analyze existing processes to design and implement improvements – these may include complex solutions designed to resolve issues, implement controls, and improve efficiency and effectiveness for the front line unit.
• Analyze, build requirements, and implement highly complex technology-based projects.
• Design and manage the deployment of initiatives to meet evolving compliance and risk policy requirements

Required Qualifications

• Strong Process Design and Project Management Background or comparable LOB experience
• Demonstrated success working in matrix organization
• Proficient in problem analysis and solution design
• Strong analytical and problem solving skills
• Strong process analytic ability
• Strong presentation skills
• Good business judgment for risk/reward trade offs
• Executive presence and ability to lead meetings, including meetings with executive participants
• Ability to influence senior leadership

Desired Qualifications

• Consumer Lending front line unit or control function experience (CVL or Home Loans)
• Issues Management experience

Skills

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CT - Farmington - 70 Batterson Park Rd (CT2515), US - ME - Belfast - 11 SCHOODIC DR - BELFAST VIII (ME5068), US - NV - Las Vegas - 11710 W Charleston Blvd - RED ROCK BC (NV1162)

Pay and benefits information

Pay range

$79,200.00 - $107,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.