Process Assistant - Systems Administration

Leicestershire County Council; Glenfield; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking a motivated Systems Administration Officer to join East Midlands Shared Services' Systems Administration Team. You will help manage key business systems, support HR, Payroll, Finance, and contribute to data integrity and service improvements.

The role offers a permanent contract, 37 hours per week, based at Room 300, County Hall, Glenfield. English and Maths GCSEs, good communication, and IT skills are required; hybrid/flexible options may be discussed.

Qualifications

• GCSE English and Maths (C/4 or above) required.
• Strong communication skills and ability to engage with colleagues and stakeholders.
• Competent in Microsoft Office applications and producing accurate work to deadlines.
• Understanding of IT systems and willingness to learn new processes and technologies.
• Excellent attention to detail and data accuracy.

Responsibilities

• Administer key business systems in HR, Payroll, Finance and other services.
• Support users, resolve system queries, and maintain data integrity.
• Contribute to delivering continuous service improvements.
• Work independently and as part of a team to meet deadlines.

Skills

Clear communication skills

Telephone manner

IT systems understanding

Attention to detail

Teamwork

Education

GCSE English and Maths (C/4 or above)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Organisation: Leicestershire County Council

Work Location: Room 300, County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,853 - £27,282 per annum (pro rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 27th September 2026

Interview Date(s): TBC

Looking to build a career in systems administration? Join our supportive and dynamic team where you'll gain hands‑on experience with business‑critical systems, develop valuable technical skills, and contribute to services that make a real difference to our partner organisations.

About the Role

East Midlands Shared Services (EMSS) is looking for a motivated and customer‑focused Systems Administration Officer to join our Systems Administration Team. This is an excellent opportunity for someone looking to develop their skills in systems administration, business applications, data management, and customer support within a collaborative shared services environment.

Working as part of a dedicated team, you will help ensure the efficient, accurate, and timely administration of key business systems supporting HR, Payroll, Finance, and other corporate services. You will contribute to maintaining data integrity, supporting users, resolving system queries, and helping deliver continuous service improvements.

This role is ideal for someone looking to build a career in systems administration, business applications support, data management, or IT‑related service delivery.

About You

To apply for this post, you must cover the below points in your application and provide clear examples and evidence of how each point has been met:

• GCSE Grade C/4 or above (or equivalent) in English and Maths.
• Have clear communication skills including a good telephone manner and the ability to engage and communicate with colleagues, customers and stakeholders at all levels.
• Be competent in usingMicrosoft Office applications including Word, Excel, and Outlook and able to produce accurate work to deadlines.
• An understanding of IT systems and system support, with a willingness to learn new processes and technologies.
• Excellent attention to detail, and a commitment to maintaining data accuracy.
• Work well both independently and as part of a team.

In addition, we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Lara Slater - Systems Admin Team Manager

Telephone: [phone]

Email: [e-mail]