Business Analyst

Ccp-Recruitment-4; Hatfield; Hybrid; GBP 50,000 - 61,000; Full time

Job summary

CCP Recruitment, Hatfield-based, is recruiting a Business Analyst to join a globally recognised organisation’s operations function on a 12-month FTC. You will drive process analysis, standardisation, and continuous improvement across business, operations, and technology teams to achieve data-driven improvements.

You will map end-to-end processes, conduct gap analyses, maintain SOPs, and create detailed customer journeys using tools like Miro, Lucid, Visio, or Figma.

Qualifications

• 3-5 years' experience in Business Analysis or a similar role
• Strong experience in process mapping and journey mapping tools
• Excellent analytical and documentation skills
• Ability to communicate complex information clearly and concisely
• Degree in Business Administration or related field (Desirable)

Responsibilities

• Analyse end-to-end operational processes to identify inefficiencies and improvement opportunities
• Own and maintain high-quality process documentation, including SOPs and process maps
• Develop detailed process and customer journey maps across business and system landscapes
• Partner with cross-functional stakeholders to gather and define business requirements
• Support and drive ongoing process improvement initiatives

Skills

Process mapping

Journey mapping

Documentation

Stakeholder communication

Analytical thinking

Education

BA degree

CBAP/PMP (Desirable)

Tools

Miro

Lucid

Visio

Figma

Job description

Business Analyst - Customer Support
Hatfield - Hybrid (3 days on-site)
Salary Up To £55,000 (DOE)
12-month FTC

We’re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity to play a key role in driving process optimisation, standardisation, and continuous improvement across a complex, multi-functional environment.

You’ll be instrumental in reviewing, documenting, and improving processes to enhance efficiency, scalability, and alignment with strategic objectives. This role sits at the heart of transformation - working across business, operations, and technology teams to deliver meaningful, data-driven improvements.

Process Analysis & Optimisation:

• Analyse end-to-end operational processes to identify inefficiencies and improvement opportunities


• Conduct gap analysis (AS-IS / TO-BE) and define actionable solutions


• Drive standardisation and best practices across global operations


• Collaborate with internal teams and third-party providers to enhance both manual and system-led processes

Documentation & Governance:

• Own and maintain high-quality process documentation, including SOPs and process maps


• Ensure all documentation reflects current operations and governance standards


• Manage change logs and maintain clear audit trails for process updates

Workflow & Journey Mapping:

• Develop detailed process and customer journey maps across business and system landscapes


• Create clear visualisations using tools such as Miro, Lucid, Visio, or Figma


• Identify opportunities for automation, simplification, and efficiency gains

Stakeholder Engagement:

• Partner with cross-functional stakeholders to gather and define business requirements


• Facilitate workshops, interviews, and discovery sessions


• Act as a key liaison between business and technical teams

Continuous Improvement & Change:

• Support and drive ongoing process improvement initiatives


• Ensure changes are effectively documented, communicated, and embedded


• Contribute to a culture of operational excellence and continuous improvement

Essential:

• 3-5 years' experience in Business Analysis or a similar role


• Strong experience in process mapping and journey mapping tools


• Excellent analytical and documentation skills


• Ability to communicate complex information clearly and concisely

Desirable:

• Degree in Business Administration or related field


• CBAP, PMP, or similar certifications

Key Skills & Attributes:

• Highly organised with strong attention to detail


• Analytical, logical, and methodical approach


• Strong problem-solving capability


• Confident stakeholder engagement skills


• Able to manage multiple priorities in a fast-paced environment


• Proactive mindset with a passion for continuous improvement

You’ll be part of a global, collaborative team where your insights directly influence customer experience and operational efficiency. This is a fantastic opportunity to make a measurable impact while developing your expertise in a fast-paced environment.