Probation Service Receptionist & Admin Specialist

Ministry of Justice; Bury St Edmunds; On-site; GBP 19,000 - 25,000; Full time

Job summary

The Ministry of Justice is seeking an administrative professional for the Probation Service Directorate at HMPPS. You will be the first point of contact for visitors and callers, handling queries and providing essential reception and office support.

Based in Ipswich, you will manage mail, room bookings, events, and security tasks while supporting multiple teams as required. Core hours include some unsocial hours as dictated by business needs.

Qualifications

• Proven proficiency in ICT across Microsoft Office applications.
• Excellent verbal and written communication skills.
• GCSE A*-C (Maths & English) or commensurate experience in a similar role.

Responsibilities

• Be the first point of contact for Probation Service and greet visitors, logging arrivals and issuing passes.
• Manage building logistics: mail, PPE, stationery, room bookings, events and registration.
• Support safeguarding, risk awareness, and liaise with Probation Practitioners and managers as needed.
• Log faults and incidents, escalate issues, and assist with health and safety duties.
• Provide confidential administrative support to operational teams, including filing, databases, scanning and archiving.

Skills

MS Office

Communication skills

Education

GCSE A*-C (Maths & English)

Job description

The Ministry of Justice is seeking an administrative professional for the Probation Service Directorate at HMPPS. You will be the first point of contact for visitors and callers, handling queries and providing essential reception and office support.

Based in Ipswich, you will manage mail, room bookings, events, and security tasks while supporting multiple teams as required. Core hours include some unsocial hours as dictated by business needs.