Front Desk & Security Administrator – Probation Service

Ministry of Justice; Stockport; On-site; GBP 22,000 - 32,000; Full time

Job summary

Ministry of Justice in Stockport seeks a Reception/Administrative Officer to be the first point of contact for Probation Service staff and visitors, greeting people professionally in person, by phone and email, and logging arrivals.

You will manage building logistics, handle mail/PPE, room bookings, events, and petty cash, while supporting health and safety and confidential admin tasks across operational teams.

Responsibilities

• Be the first point of contact for Probation Service and greet staff and visitors professionally face to face, by phone and email.
• Log arrivals and departures, notify appropriate staff, issue visitor passes and security fobs as necessary.
• Use tact to diffuse potentially tense situations and escalate safeguarding/risk issues to appropriate management or external security/policing as needed.
• Answer enquiries about the Probation Service and local support services such as food banks; refer technical questions to a manager.
• Handle building logistics: mail, PPE orders, stationery, meeting room equipment, deliveries, and room/hot desk/car parking bookings.
• Support events registration and ensure attendees are checked in as required.
• Pay travel fares and petty cash, and transport cash between Probation properties.
• Maintain health and safety and security measures: act as key holder, operate building security, test fire/panic alarms, monitor CCTV, assist evacuations; act as Fire Warden/First Aider as trained.
• Provide confidential admin support to operational teams: update filing systems, use software, produce documentation, and access databases as needed.

Job description

Ministry of Justice in Stockport seeks a Reception/Administrative Officer to be the first point of contact for Probation Service staff and visitors, greeting people professionally in person, by phone and email, and logging arrivals.

You will manage building logistics, handle mail/PPE, room bookings, events, and petty cash, while supporting health and safety and confidential admin tasks across operational teams.