Proactive Sales Executive

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury interior furnishings is seeking a Proactive Sales Executive to enhance trade customer relationships and drive sales growth. The successful candidate will implement sales strategies, analyze performance data, and ensure exceptional service to achieve targets. This role requires proven sales experience and a self-motivated approach to building strong customer connections.

Qualifications

• Proven sales experience in call centres or mail order.
• Strong business sense and industry knowledge.
• Experience with CRM systems.

Responsibilities

• Develop and implement tailored sales strategies.
• Provide exceptional customer service.
• Achieve personal sales targets.

Skills

Proven sales experience

Strong business sense

Product knowledge

Self-motivated

Excellent verbal communication

Tools

CRM systems

WG360

Job description

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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.

Responsibilities:

• Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximising the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
• Contact customers to review performance, understand current projects, and promote existing and new collections.
• Understand customer needs to maximise sales opportunities.
• Secure future business through appropriate service and support.
• Develop and deliver an effective customer contact strategy using all contact tools.
• Provide world-class customer service to maximise sales opportunities.
• Input customer feedback into CRM and follow up on calls/emails.
• Collaborate with the Customer Service Team to ensure order and sample request accuracy.
• Analyse performance data to inform sales calls and strategies.
• Submit regular, accurate reports and monitor sales performance with management.
• Complete all administrative tasks related to the role.
• Achieve personal sales targets as part of the sales team.
• Employ effective sales techniques to promote, upsell, and cross-sell products, building stronger business relationships.

Measures of Success:

• Achievement of sales targets and year-on-year growth.
• Adherence to expenditure budgets.
• Number of calls and emails made daily.
• Sales success relative to budgeted plans.

Connecting with others:

• Work with sales colleagues to ensure performance.
• Manage relationships and develop business with customers.
• Coordinate with Customer Service for service quality.
• Analyze customer performance with Finance.
• Share insights and drive performance with senior management.

Skills & Experience:

• Proven sales experience, including call centres or mail order catalogues.
• Strong business sense and industry knowledge.
• Product knowledge and experience in building long-term relationships.
• Self-motivated, results-oriented, positive outlook.
• Experience with CRM systems and WG360.
• Excellent verbal, written, and presentation skills.

About Us:

Sanderson Design Group is an international luxury interior furnishings company, designing and manufacturing wallpapers, fabrics, and interior products. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Co., and Standfast & Barracks.

Founded in 1860, our purpose is "To bring the Beautiful into People’s Homes and Lives." We are proud custodians of over 160 years of design heritage, continually innovating and celebrating British interior design.