Proactive Sales Executive

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury interior furnishings is seeking a Proactive Sales Executive to expand its trade customer base. The role involves crafting effective sales strategies, delivering top-notch customer service, and achieving sales goals. This position is ideal for self-motivated individuals with a track record in sales and customer relationship management.

Qualifications

• Proven sales experience, preferably in call centers or mail order.
• Strong industry knowledge with client relationship building skills.
• Self-driven with excellent verbal and written communication skills.

Responsibilities

• Develop and implement tailored sales strategies for trade customers.
• Provide world-class customer service and maintain client relationships.
• Coordinate with Customer Service to fulfill orders and sample requests.

Skills

Sales experience

Business acumen

Product knowledge

Customer relationship management

Communication skills

Tools

CRM

WG360

Job description

Social network you want to login/join with:

We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.

Responsibilities:

• Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
• Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting and selling in existing and new collections.
• Understand customer needs to maximize sales opportunities.
• Secure future business through excellent service and support.
• Develop and deliver an effective customer contact strategy using all available contact tools.
• Provide world-class customer service to maximize sales opportunities.
• Input customer feedback and actions into CRM.
• Coordinate with the Customer Service Team to ensure accurate completion of orders and sample requests.
• Follow up on calls and emails.
• Analyze performance data to inform sales calls.
• Submit regular, accurate reports and monitor sales performance with the Head of Customer Service and UK Sales Director.
• Complete all administrative tasks related to the role.
• Meet individual sales targets as part of the sales team.
• Employ effective sales techniques to promote products, upsell, and cross-sell, aiming to build stronger business relationships.

Measures of Success:

• Achievement of sales budgets and year-on-year growth.
• Adherence to expenditure budgets.
• Number of calls and emails per day.
• Sales success according to planned targets.

Connecting with others:

• Sales colleagues – Collaborate to ensure optimal performance.
• Customers – Manage relationships and develop business.
• Customer Service – Review service levels and performance feedback.
• Finance – Analyze customer performance.
• Senior Management – Share insights and drive performance.

Skills & Experience:

• Proven sales experience, including call centers and/or mail order catalogues.
• Strong business sense and industry knowledge.
• Product knowledge and experience in demonstrating products.
• Experience in building long-term business relationships.
• Self-driven, results-oriented, positive attitude.
• Proficiency in CRM and WG360.
• Excellent verbal, written, and presentation skills.

About Us:

Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers and fabrics, along with a range of interior products.

Founded in 1860, our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives." We are proud custodians of over 160 years of design expertise and history, committed to delivering exceptional interior solutions.