Proactive Sales Executive

JR United Kingdom; Norwich; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in luxury interior furnishings seeks a proactive Sales Executive to develop and support trade customer relationships. The role involves implementing sales strategies, delivering exceptional service, and achieving sales targets based on data-driven insights, contributing to the company's success.

Qualifications

• Proven sales experience in call centers and/or mail order catalogs.
• Strong industry knowledge and ability to build long-term relationships.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Develop and implement tailored sales strategies for trade customers.
• Analyze performance data to inform future customer interactions.
• Achieve personal sales targets and report performance.

Skills

Sales experience

Business sense

Product knowledge

Self-driven

CRM proficiency

Verbal communication

Written communication

Presentation skills

Job description

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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.

Responsibilities:

• Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This strategy is vital for engaging trade customers who may not have regular visits from our road sales team.
• Contact customers to review performance, understand current projects, and offer appropriate sampling; promote and sell existing and new collections.
• Understand customer needs to maximize sales opportunities.
• Secure future business through appropriate service and support.
• Develop and deliver an effective customer contact strategy utilizing all contact tools.
• Deliver world-class customer service to maximize sales opportunities.
• Input customer feedback and actions into CRM.
• Work closely with the Customer Service Team to ensure order and sample request accuracy and completion.
• Follow up on calls and emails.
• Analyze performance data to inform future calls.
• Submit regular, accurate reports and monitor sales performance with the head of customer service and UK Sales Director.
• Complete all administrative tasks related to the role.
• Achieve personal sales targets as part of the sales team.
• Employ effective sales techniques to promote products, upsell, and cross-sell, building stronger business relationships.

Measures of Success:

• Achievement of sales budgets and year-on-year growth.
• Adherence to expenditure budgets.
• Number of calls and emails made per day.
• Sales success according to budgeted plans.

Connecting with others:

• Sales Colleagues - Collaborate to ensure performance.
• Customers - Manage relationships and develop business.
• Customer Service - Review service levels and feedback.
• Finance - Analyze customer performance.
• Senior Management - Share and drive performance.

Skills & Experience:

• Proven sales experience, in call centers and/or mail order catalogues.
• Strong business sense and industry knowledge.
• Experience with product knowledge and building long-term relationships.
• Self-driven, results-oriented, positive outlook.
• CRM and WG360 proficiency.
• Excellent verbal, written, and presentation skills.

About Us:

Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers, fabrics, and interior products. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks.

Our purpose is "To bring the Beautiful into People’s Homes and Lives." Since 1860, our brands have contributed to the rich history of British interior design, earning Royal Warrants and shaping tastes. Rebranded as Sanderson Design Group in 2020, we continue to honor our heritage and look toward the future, bringing over 160 years of design excellence to our work.