Proactive Credit Controller | Cash Flow Champion

Confidential; Ripon; On-site; GBP 25,000 - 32,000; Full time

Job summary

Impression is seeking a confident Credit Controller in Ripon to manage a portfolio and drive cash flow performance. You will own your ledger, chase payments, and build strong relationships with customers while delivering a high standard of service.

Working in a fast-paced environment, you will use Excel and finance systems, coordinate with internal teams, negotiate repayment plans, and prioritise workload to meet deadlines.

Qualifications

• Experience in a credit control role.
• Strong IT skills with Excel and finance systems.
• Excellent communication and organisation skills.

Responsibilities

• Take full ownership of a portfolio of customer accounts including the setup of new accounts.
• Build and maintain strong, professional relationships with customers and internal stakeholders.
• Proactively manage and chase outstanding debt through phone, email and written communication.
• Drive cash collection performance and reduce aged debt in line with company targets.
• Investigate and resolve invoice queries efficiently, working cross functionally where required.
• Negotiate and agree repayment plans, ensuring commitments are adhered to.
• Escalate high risk or overdue accounts to the Credit Control Manager and support third party recovery where necessary.
• Maintain accurate and up to date customer records across all systems.
• Monitor and manage credit limits in line with company policy, escalating where appropriate.
• Support account reconciliations and ensure correct allocation of payments.
• Effectively prioritise workload in a changing environment, ensuring deadlines are met.

Skills

Credit control

Excel

Communication

Organisation

Attention to detail

Negotiation

Team player

Tools

Finance systems

Job description

Impression is seeking a confident Credit Controller in Ripon to manage a portfolio and drive cash flow performance. You will own your ledger, chase payments, and build strong relationships with customers while delivering a high standard of service.

Working in a fast-paced environment, you will use Excel and finance systems, coordinate with internal teams, negotiate repayment plans, and prioritise workload to meet deadlines.