Proactive Credit Controller - Cash Collection & Risk

EG Group; Bolton; Hybrid; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Hybrid working

Salary sacrifice schemes

Job summary

Cumberland Farms is seeking a Credit Controller to join our Transaction Shared Service Centre in Horwich. You’ll manage a portfolio of customer accounts, maximise cash collection, minimise credit risk and ensure timely payments in line with terms and policies.

This hands-on role requires proactive, organised individuals with strong attention to detail and professional face-to-face/reporting skills. The role offers hybrid working and a discretionary bonus scheme within a global organisation.

Qualifications

• 1–2 years’ experience in Credit Control or similar Accounts Receivable environment.
• Good understanding of credit management, debt collection and customer account management.
• Strong attention to detail with high accuracy in financial records.
• Proactive approach to follow-up and escalation of outstanding debt.
• Confident communication with customers and colleagues to resolve queries.
• Excellent organisation and time management to handle multiple accounts.

Responsibilities

• Monitor new customer account set-up, including setting/reviewing credit limits and required security.
• Proactively chase outstanding debt and maintain records of collections and promises.
• Review aged debt and identify high-risk accounts for escalation.
• Maintain security records and update ERP systems.
• Support resolution of customer queries with internal teams and customers.
• Prepare monthly trade debtor reconciliations and bad debt provisions.
• Initiate legal action where required and support projects across Credit Management.
• Provide cover for Credit Control Team Leaders when needed.

Skills

Credit control

Accounts receivable

Proactive

Organisation

Communication

Tools

Excel

Finance systems

Job description

Cumberland Farms is seeking a Credit Controller to join our Transaction Shared Service Centre in Horwich. You’ll manage a portfolio of customer accounts, maximise cash collection, minimise credit risk and ensure timely payments in line with terms and policies.

This hands-on role requires proactive, organised individuals with strong attention to detail and professional face-to-face/reporting skills. The role offers hybrid working and a discretionary bonus scheme within a global organisation.