Pro Audio Product Specialist

Universal Music Group UK; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Audiomovers is the innovation engine behind Abbey Road Studios’ technology offering, pioneering remote technology for music producers and studios. The Product Specialist will be a key technical expert across the Audiomovers portfolio, working with Product, Marketing, Sales and Customer Success.

You will support customers through product demos, onboarding, troubleshooting and ongoing use, while ensuring feedback and recurring issues are clearly captured and shared with the wider team.

Qualifications

• Deep understanding of professional studio environments and workflows.
• Strong ability to troubleshoot with a customer-first approach.
• Ability to learn new products, systems and workflows quickly.
• Experience conveying technical concepts to non-technical stakeholders.

Responsibilities

• Act as a technical product expert across the Audiomovers portfolio.
• Troubleshoot customer issues across DAWs, routing, networking and studio hardware.
• Deliver product demos, onboarding sessions and technical walkthroughs.
• Create and maintain user guides, setup docs and knowledge-base content.
• Capture customer feedback and recurring issues for the wider team.
• Support Sales and Customer Success with technical questions and product workflows.
• Represent Audiomovers at industry events, trade shows and workshops.

Skills

Studio workflows

Product demos

Troubleshooting

Learning new products

Tools

DAWs

Job description

Audiomovers is the innovation engine behind Abbey Road Studios’ technology offering, pioneering remote technology for music producers and studios. The Product Specialist will be a key technical expert across the Audiomovers portfolio, working with Product, Marketing, Sales and Customer Success.

You will support customers through product demos, onboarding, troubleshooting and ongoing use, while ensuring feedback and recurring issues are clearly captured and shared with the wider team.