Product Specialist

Universal Music Group UK; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Audiomovers is the innovation engine behind Abbey Road Studios’ technology offering, pioneering remote technology for music producers and studios. The Product Specialist will be a key technical expert across the Audiomovers portfolio, working with Product, Marketing, Sales and Customer Success.

You will support customers through product demos, onboarding, troubleshooting and ongoing use, while ensuring feedback and recurring issues are clearly captured and shared with the wider team.

Qualifications

• Deep understanding of professional studio environments and workflows.
• Strong ability to troubleshoot with a customer-first approach.
• Ability to learn new products, systems and workflows quickly.
• Experience conveying technical concepts to non-technical stakeholders.

Responsibilities

• Act as a technical product expert across the Audiomovers portfolio.
• Troubleshoot customer issues across DAWs, routing, networking and studio hardware.
• Deliver product demos, onboarding sessions and technical walkthroughs.
• Create and maintain user guides, setup docs and knowledge-base content.
• Capture customer feedback and recurring issues for the wider team.
• Support Sales and Customer Success with technical questions and product workflows.
• Represent Audiomovers at industry events, trade shows and workshops.

Skills

Studio workflows

Product demos

Troubleshooting

Learning new products

Tools

DAWs

Job description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [e-mail].

Audiomovers | Abbey Road Studios

About Audiomovers

Audiomovers is the innovation engine behind Abbey Road Studios’ technology offering, pioneering remote technology for music producers, artists, composers and sound engineers.

With more than 3 million creator sessions worldwide, Audiomovers has supported collaboration on projects by Taylor Swift, J. Cole, Beyoncé, Burna Boy, Rihanna, Lewis Capaldi and more.

Across music, film, TV and gaming, Audiomovers shapes the future of how audio is created and shared.

The Role

The Product Specialist will be a key technical expert across the Audiomovers portfolio, working closely with Product, Marketing, Sales and Customer Success.

You will support customers through product demos, onboarding, troubleshooting and ongoing use, while ensuring customer feedback and recurring issues are clearly captured and shared with the wider team.

The role suits someone with strong professional audio knowledge, a practical approach to problem solving and a deep understanding of how studios, software and hardware work together.

Key Responsibilities

• Act as a technical product expert across the Audiomovers portfolio
• Troubleshoot customer issues across DAWs, audio routing, networking, studio systems and pro audio hardware
• Deliver product demos, technical walkthroughs and onboarding sessions
• Create and maintain user guides, setup documentation and knowledge-base content
• Capture customer feedback and recurring issues and share clear insights with Product and Marketing
• Support Sales and Customer Success with technical questions and product workflows
• Support customer, partner and industry-facing product sessions
• Represent Audiomovers at industry events, trade shows and workshops

Skills And Experience

Must Have

• Deep understanding of professional studio environments and workflows, including studio systems, pro audio hardware, signal flow, routing, networking and DAWs
• Strong practical knowledge of Audiomovers products and how they fit into professional audio workflows
• Strong troubleshooting abilities with a methodical, customer-first approach to problem-solving
• Ability to quickly learn new products, systems and workflows

Nice to Have

• Professional or hands-on experience in audio production, sound engineering or music technology, including recording, mixing, post-production or audio-for-picture workflows
• Experience with Dolby Atmos or immersive audio
• Experience in technical support, customer success, solutions engineering or another product-focused role
• Familiarity with video production software and post-production environments Experience working with studios, manufacturers, software companies, broadcasters, post-production facilities or technology partners

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category

Administrative