Audio Product Specialist: Demos, Support & Onboarding

Universal Music Group; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Universal Music Group (Audiomovers) seeks a Product Specialist to serve as a technical expert across customer touchpoints, delivering compelling product demonstrations and supporting onboarding for high-value clients.

The role focuses on translating customer feedback into feature requests, creating technical docs, and collaborating with engineering to drive adoption and reduce churn in a fast-paced music tech environment.

Qualifications

• Proven experience with Audiomovers products and workflows.
• Deep practical knowledge of DAWs, audio routing, networking, and pro audio hardware.
• Excellent written and verbal communication translating technical concepts for diverse audiences.
• Nice to have: experience in audio production and video production software.

Responsibilities

• Act as a primary technical expert for Audiomovers products across all customer touchpoints.
• Deliver live product demonstrations and technical walkthroughs for clients.
• Create and maintain technical documentation, setup guides, and knowledge base articles.
• Collaborate with engineering and product teams to translate customer feedback into feature requests.
• Support sales and success teams by answering technical queries during the buyer journey.
• Onboard enterprise and high-value accounts to ensure seamless workflow integration.
• Represent Audiomovers at industry events as a technical product ambassador.

Skills

DAWs

Audio routing

Networking protocols

Pro audio hardware

Troubleshooting

Technical communication

Video production software

Tools

Audiomovers product knowledge

Job description

Universal Music Group (Audiomovers) seeks a Product Specialist to serve as a technical expert across customer touchpoints, delivering compelling product demonstrations and supporting onboarding for high-value clients.

The role focuses on translating customer feedback into feature requests, creating technical docs, and collaborating with engineering to drive adoption and reduce churn in a fast-paced music tech environment.