Private Travel Manager

Ambitions Travel Recruitment; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Company laptop and phone

Employee benefits programme

2 days wellbeing leave

25 days annual leave

Job summary

Ambitions Travel Recruitment is seeking a Private Travel Client Manager / Team Leader in London to lead a growing private travel team and deliver premium, tailor-made leisure journeys for HNW/UHNW clients. Manage client relationships, design accurate itineraries, and drive sales in a fast-paced, collaborative environment.

You will mentor a team, coordinate with senior management, and contribute to a premium service standard.

Qualifications

• Experience managing a portfolio of high-end leisure clients (HNW/UHNW).
• Proven track record of achieving and exceeding sales targets.
• Experience leading or managing a travel team.
• Excellent communication, negotiation and relationship-building skills.
• Hybrid working in City of London – 1 day in office per week.

Responsibilities

• Lead, train and mentor the private travel team with regular feedback sessions.
• Act as escalation point for customers when required.
• Design and cost premium tailor-made travel quotes for HNW/UHNW clients.
• Book flights, hotels, experiences, transportation, and concierge-style add-ons.
• Manage itinerary revisions and pre/post-departure care.
• Build and maintain relationships to identify repeat business and growth.
• Meet monthly sales targets and monitor KPIs.

Skills

Team leadership

Communication

Negotiation

Relationship-building

Sales targets

Influencing

Commercial awareness

Tools

Amadeus GDS

Job description

PRIVATE TRAVEL CLIENT MANAGER / TEAM LEADER

LONDON — HYBRID | 1 DAY IN OFFICE PER WEEK

EXCELLENT SALARY + COMMISSION + BONUS

Private Travel Client Manager job in London within the luxury leisure travel industry, offering an excellent salary plus commission and bonus. This is a hands-on team leadership role covering premium tailor-made travel sales, HNW and UHNW client relationships and the development of a growing private travel team.

Do you thrive in a client-facing role where you create and sell premium, tailor-made travel for high-end leisure customers and build lasting relationships with repeat clients?

Do you enjoy leading, training and mentoring a growing team, setting the standard for service quality and helping each person develop?

Are you commercially aware, confident working to monthly sales targets and comfortable updating senior management on progress?

And importantly, do you bring a proactive, personable and adaptable approach to a fast-paced, collaborative environment where you can help shape a new department?

Our Customer

Our customer is a London-based travel business with a growing private travel department, providing a premium, enhanced travel service for the personal travel of existing and new clients. The team designs bespoke journeys for high-end leisure customers, including HNW and UHNW individuals, supported by a preferred product network.

They are now seeking a Private Travel Client Manager / Team Leader to build and develop the team within this new department, helping to grow a portfolio of repeat clients while setting the service standards that define the brand. There are clear career and personal development paths, with the potential to lead a luxury travel department in future.

The Role

• Lead, train and mentor the private travel team, with regular 1-2-1s and feedback sessions
• Act as the point of escalation for customers where required
• Design and produce tailor-made, accurately costed premium travel quotes for HNW and UHNW clients
• Book flights, hotels, experiences, transportation and concierge-style enhancements
• Manage itinerary revisions, plus pre-departure and post-departure care
• Build and maintain strong relationships with existing and new clients to identify repeat business
• Achieve and exceed monthly sales, SLA and service KPIs
• Monitor the quality of team output and customer experience using established systems and processes
• Support sales and marketing activity, including client networking events and industry conferences
• Report regularly to senior management on progress against targets

Experience Required

• Strong knowledge of the premium leisure travel industry, including key suppliers, products and destinations
• Experience managing a portfolio of high-end leisure clients, including HNW and UHNW individuals
• Proven track record of achieving and exceeding sales targets
• Experience leading or managing a successful travel team
• Excellent communication, negotiation, influencing and relationship-building skills
• Commercially aware, organised and detail-focused, able to work independently
• Willing to work in the City of London office on a hybrid basis and attend industry events
• Hybrid working — 1 day in the London office per week
• Excellent salary plus commission
• 25 days annual leave
• 2 days paid wellbeing leave
• Company laptop and phone
• Employee benefits programme
• Company socials and events
• Clear career and personal development path

Frequently Asked Questions

What is the salary for a Private Travel Client Manager in luxury leisure travel in London?

An excellent salary plus commission and a bonus scheme. Ambitions Travel Recruitment will share the full package with shortlisted candidates.

What does hybrid working look like in this role?

One day per week in the London office, with the remaining days worked from home. Attendance at industry events may also be required.

Is luxury leisure travel experience required?

Yes. This role needs strong knowledge of premium leisure travel and experience managing a portfolio of high-end clients, plus experience leading or managing a travel team. GDS knowledge, with Amadeus preferred, is also required.

What does a Private Travel Client Manager do?

A Private Travel Client Manager designs and sells tailor-made premium travel to high-end leisure clients, including HNW and UHNW individuals, and manages those client relationships long term. In this role you will also lead, train and develop a growing private travel team.

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