Private Sector Housing Coordinator

Stoke on Trent City Council; Stoke-on-Trent; On-site; GBP 27,000 - 36,000; Full time

Job summary

Stoke-on-Trent City Council is seeking a Private Sector Housing Coordinator to join our Private Sector Housing Team. This role supports the Renters Rights Act implementation, coordinating compliance activity and delivering statutory housing functions.

The successful candidate will manage and analyse service data, assist frontline officers, and act as a central contact for landlords, tenants, and internal services. A proactive, data-driven approach is essential.

Qualifications

• Experience coordinating workloads in housing/regulatory environment.
• Strong analytical skills to interpret data and performance information.
• Excellent organisational skills to manage priorities and deadlines.
• Confident communicator with colleagues, partners, landlords and tenants.
• Proficient in IT systems and Microsoft Office applications, especially Excel for data analysis.

Responsibilities

• Coordinate the Council's activities arising from the Renters' Rights Act and support new statutory duties.
• Collate, analyse and report service performance data, including government returns.
• Support Housing Standards Officers and managers with compliance and case management across private rented sector.
• Maintain accurate records and databases for operational and strategic decision-making.
• Act as a point of contact for landlords, tenants and partners, providing advice and coordinating responses.

Skills

Analytical skills

Coordination

Communication

Organisational skills

Policy understanding

Tools

Excel

Job description

Directorate: Housing, Regeneration and Operations

Section: Private Sector Housing

Location: Civic Centre

Hours: 37 hours per week

This advert is open to internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improvingindependence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

An exciting opportunity has arisen to join our growing and improving Private Sector Housing Team as a Private Sector Housing Coordinator.

This role will play a key part in supporting the implementation of the Renters Rights Act, coordinating compliance activity, supporting frontline officers and ensuring the effective delivery of the Council’s new statutory responsibilities.

The successful candidate will be responsible for managing and analysing service data, coordinating mandatory government returns, supporting regulatory activity and acting as a central point of contact for a range of housing functions.

Key Responsibilities:

• Coordinate the Council's activities arising from the Renters' Rights Act, supporting the delivery of new statutory duties and regulatory functions
• Collate, analyse and report service performance data, including the completion and submission of mandatory Government returns
• Support Housing Standards Officers and managers with compliance, enforcement
• and case management activities across the private rented sector
• Maintain accurate records and databases, ensuring information is up to date and available to support operational and strategic decision-making
• Act as a key point of contact for landlords, tenants, partner agencies and internal services, providing advice and coordinating responses where required
• Identify trends, emerging issues and areas of non-compliance within the private rented sector, producing reports and recommendations to support service improvement

About You:

Experience of coordinating workloads, projects or administrative functions within a housing, regulatory, local government or similar environmentStrong analytical skills with the ability to collate, interpret and report on complex data and performance informationExcellent organisational skills with the ability to manage competing priorities and meet deadlinesConfident communicator with the ability to build effective working relationships with colleagues, partners, landlords and tenantsProficient in the use of IT systems, databases and Microsoft Office applications, particularly Excel for data analysis and reportingA proactive and solution-focused approach, with the ability to identify improvements and support the effective delivery of statutory housing functions