Private Sector Housing Coordinator

Stoke-on-Trent City Council; Hempstalls; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pension scheme

Hybrid/flexible working

Professional development opportunities

Training and apprenticeship schemes

Job summary

Stoke-on-Trent City Council seeks a Private Sector Housing Coordinator to join the Private Sector Housing Team. You will support the implementation of the Renters Rights Act, coordinate compliance activity, assist frontline officers and help deliver statutory housing duties.

You will analyse service data, manage government returns, support regulatory activity and act as a central contact for landlords, tenants and partner agencies.

Qualifications

• Experience coordinating workloads, projects or admin functions in housing/regulatory/local government.
• Strong ability to collate, interpret and report on complex data and performance information.
• Excellent organisational skills and the ability to manage competing priorities and deadlines.
• Confident communicator capable of building relationships with landlords, tenants and partners.
• Proficient in IT systems and MS Office applications, especially Excel.
• Proactive, solution-focused with ability to implement improvements in statutory housing functions.

Responsibilities

• Coordinate the Council's Renters' Rights Act activities and support delivery of statutory duties.
• Collate, analyse and report service performance data and government returns.
• Support Housing Standards Officers with compliance and enforcement activities.
• Assist case management across the private rented sector.
• Maintain accurate records and databases for decision-making.
• Act as point of contact for landlords, tenants and partner agencies, coordinating responses.

Skills

Coordinating workloads

Analytical skills

Organisational skills

Communication skills

IT and Excel

Proactive mindset

Tools

Microsoft Office

Job description

Directorate: Housing, Regeneration and Operations

Section: Private Sector Housing

Location: Civic Centre

Grade: Level 7

Hours: 37 hours per week

This advert is open to internal and external applicants.

About us

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improvingindependence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role

An exciting opportunity has arisen to join our growing and improving Private Sector Housing Team as a Private Sector Housing Coordinator.

This role will play a key part in supporting the implementation of the Renters Rights Act, coordinating compliance activity, supporting frontline officers and ensuring the effective delivery of the Council’s new statutory responsibilities.

The successful candidate will be responsible for managing and analysing service data, coordinating mandatory government returns, supporting regulatory activity and acting as a central point of contact for a range of housing functions.

Key Responsibilities

• Coordinate the Council's activities arising from the Renters' Rights Act, supporting the delivery of new statutory duties and regulatory functions
• Collate, analyse and report service performance data, including the completion and submission of mandatory Government returns
• Support Housing Standards Officers and managers with compliance, enforcement
• and case management activities across the private rented sector
• Maintain accurate records and databases, ensuring information is up to date and available to support operational and strategic decision-making
• Act as a key point of contact for landlords, tenants, partner agencies and internal services, providing advice and coordinating responses where required
• Identify trends, emerging issues and areas of non-compliance within the private rented sector, producing reports and recommendations to support service improvement

About You

• Experience of coordinating workloads, projects or administrative functions within a housing, regulatory, local government or similar environment
• Strong analytical skills with the ability to collate, interpret and report on complex data and performance information
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines
• Confident communicator with the ability to build effective working relationships with colleagues, partners, landlords and tenants
• Proficient in the use of IT systems, databases and Microsoft Office applications, particularly Excel for data analysis and reporting
• A proactive and solution-focused approach, with the ability to identify improvements and support the effective delivery of statutory housing functions

For an informal discussion about the role, please contact Jason Montinaro on 01782 235633 or [e-mail]

What we offer

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

Further information on our Rewards and Benefits can be found here

Pre-Employment Checks

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

The Council will not accept any speculative CVs from employment agencies.

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.