Private Sector Housing Compliance Officer

Cornwall Council Jobs and Careers; England; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

Competitive salary

Defined benefit pension

Generous annual leave

Wellbeing programme

Employee discounts

Job summary

Cornwall Council’s Private Sector Housing Team works to uphold health, safety and welfare in private rented homes across Cornwall. This role involves property inspections, investigating housing complaints and supporting tenancy relations and enforcement activities.

You will join a public-facing service, undergo training, and work 37 hours per week Monday to Friday with flexible working options. A basic criminal record disclosure check will apply; a full driving licence is required to travel

Qualifications

• Genuine interest in housing, property, regulation or public service.
• Excellent communication and interpersonal skills with tenants, landlords and partners.
• Professional, confident and customer-focused.
• Strong organisational skills and ability to manage a varied workload.
• Attention to detail and ability to maintain records and write clearly.
• Ability to gather information, assess issues and follow procedures.
• Confidence using Microsoft Office and IT systems.
• Ability to work independently and as part of a team.
• Willingness to learn and undertake training.
• Remain professional and resilient in challenging situations.
• GCSEs including English and Maths.
• Full driving licence and ability to travel across Cornwall.

Responsibilities

• Undertaking property inspections and investigating housing complaints.
• Assisting with tenancy relations and enforcement activities.
• Gathering evidence and carrying out revisit inspections to improve conditions.
• Supporting interventions to improve standards in the private rented sector.

Skills

Communication skills

Organisational skills

Record keeping

Microsoft Office

Teamwork

Driving licence

Willingness to learn

Independent working

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

The Service & Team:

Private Sector Housing sits within Regulatory Services, alongside Public Protection, Trading Standards and Waste, forming a key part of the Council’s approach to protecting communities and improving quality of life. The team is responsible for upholding high standards of health, safety and welfare across the private rented sector, tackling poor housing conditions, regulating Houses in Multiple Occupation, and addressing the long-term impacts of empty homes through a combination of inspection, education and enforcement. The Renters Rights Act is expanding our remit and strengthening our opportunity to make a meaningful impact. It is an exciting time to join us, as we embrace new duties, increased accountability and evolving expectations, working collaboratively to deliver excellent outcomes for residents and support the Council’s priority that everyone has access to a safe, decent home.

The Role:

This is an exciting opportunity to join Cornwall Council's Private Sector Housing Team, supporting the delivery of vital housing standards work that helps improve the safety, health and well-being of residents across Cornwall. Working alongside experienced Environmental Health and Housing professionals, you will play a key supporting role within the team, undertaking property inspections, investigating housing complaints and potentially assisting with tenancy relations and enforcement activities. This may include gathering evidence, carrying out revisit inspections and supporting interventions that improve conditions in the private rented sector.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a basic criminal record disclosure check.

Working Pattern:

This is a permanent full time role, 37 Hours per week, Monday to Friday. Flexible working requests will be considered.

What you’ll need to succeed:

We are looking for someone with the right attitude, enthusiasm and willingness to learn. Previous experience in Private Sector Housing is not essential as full training and support will be provided.

You will have:

• A genuine interest in housing, property, regulation or public service.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants, landlords and partner agencies.
• A professional, confident and customer-focused approach.
• Strong organisational skills and the ability to manage a varied workload.
• Good attention to detail and the ability to maintain accurate records and prepare clear written correspondence.
• The ability to gather information, assess issues and follow procedures to achieve positive outcomes.
• Confidence using Microsoft Office and other IT systems.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn, develop new skills and undertake training.
• The ability to remain professional and resilient when dealing with challenging situations.
• GCSEs (or equivalent) including English and Maths.
• A full driving licence and the ability to travel across Cornwall.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.