Private Patient Experience Coordinator

Newmedica; Leeds; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Salary £16,785.60-£22,380.80 per annum

200 hours annual leave plus bankhols (

Death in Service scheme

Company pension scheme

Free eye tests and discounted/freeGlas

Job summary

Newmedica in Leeds is seeking a Private Patient Coordinator to ensure a superb patient journey from first contact to aftercare. The role covers 24 or 32 hours per week across five days, with weekend rota and occasional travel to Harrogate and Wakefield.

You will greet patients, handle private referrals, and maintain the private patient tracker with strong administration and empathy. Ideal candidates bring customer service experience, excellent communication, and comfort with Microsoft Office.

Qualifications

• Experience in a customer service role and a passion for delivering excellent service.
• Healthcare environment experience is advantageous but not essential.
• Experience in recruitment, financial services or private healthcare sales is advantageous but not essential.
• Excellent administration skills and attention to detail.
• Ability to reassure and support patients in a healthcare setting.
• Excellent computer skills and proficiency with Microsoft Office.
• Outstanding communication skills.
• A good team player who is flexible and supportive.

Responsibilities

• Be the central point of contact for all private patient telephone queries.
• Ensure initial enquiries and referrals are dealt with within KPIs.
• Undertake general administrative tasks such as ordering lenses and inputting data into the private patient tracker.
• Manage a busy, varied workload with a customer-focused approach.
• Provide empathetic support to patients throughout their journey and treatment pathway.

Skills

Customer service

Healthcare experience (advantageous)

Administration

Excellent communication

Microsoft Office

Empathy with patients

Team player

Tools

Microsoft Office

Job description

Newmedica in Leeds is seeking a Private Patient Coordinator to ensure a superb patient journey from first contact to aftercare. The role covers 24 or 32 hours per week across five days, with weekend rota and occasional travel to Harrogate and Wakefield.

You will greet patients, handle private referrals, and maintain the private patient tracker with strong administration and empathy. Ideal candidates bring customer service experience, excellent communication, and comfort with Microsoft Office.