Private Patient Co-ordinator

Ramsay Health Care UK; Pincock; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading independent healthcare provider in the UK is seeking a candidate to manage private patient admissions and enhance customer relationships. The role involves handling inquiries, booking appointments, and ensuring patient satisfaction. Ideal candidates will have marketing or sales experience, excellent communication skills, and strong computer proficiency. This position offers competitive benefits, including flexible leave options and private medical cover, within a dynamic hospital environment.

Benefits

25 Days Leave + Bank Holidays

Private pension matched up to 5%

Flexible shift patterns

Private medical cover

Life assurance

Free training and development

Subsidised staff restaurant

Employee assistance programme

Cycle2Work scheme

Concerts for carers

Qualifications

• Proven experience in marketing or sales, preferably in a healthcare setting.
• Ability to manage private patient relationships from initial contact to discharge.
• Strong proficiency in MS Office and web-based reporting systems.

Responsibilities

• Handle all enquiries and book appointments via phone, email, or social media.
• Provide detailed information to patient enquiries while maintaining high customer service standards.
• Maintain relationships with hospital teams, consultants, and medical secretaries.

Skills

Marketing and or Sales experience

Excellent communication skills

Ability to manage a portfolio of private patients

Sound computer skills using MS Office Suite

Confident in engaging in high-end settings

Articulate with high personal presentation standards

Job description

You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels, in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

Responsibilities

• Handle all enquiries and book appointments via telephone, email or social media
• Provide detailed information to patient enquiries whilst delivering excellent customer service
• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

Qualifications

• Marketing and or Sales experience
• Ability to manage a portfolio of private patients from initial call to discharge
• Sound computer skills using the MS Office Suite and web‑based reporting
• Confident in engaging with a variety of people particularly in a high‑end setting
• Excellent communication skills both face to face, over the phone and in writing
• Articulate with the highest standard of personal presentation
• Join our dynamic team at Euxton Hall Hospital in Chorley. Euxton Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

Benefits

• 25 Days Leave + Bank Holidays (pro rata)
• Buy & Sell Flexi Leave Options
• Private pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced competitive parental leave policies
• Private medical cover with option to add partner & dependants
• Life assurance (death in service) × 3 base salary
• Free training and development via the Ramsay Academy
• Subsidised staff restaurant (where possible)
• Concerts for carers
• Employee assistance programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.