Private Patient Administrator

Newmedica; West Midlands; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

25 days annual leave

Company pension

Free eye tests

Discounted glasses

Wellbeing service

Birthday vouchers

Gym membership discount

Long service awards

Training programs

Descripción de la vacante

Newmedica is seeking a Private Patient Administrator to deliver an exceptional experience for private patients from initial enquiry through treatment and ongoing care.

You will coordinate patient pathways, liaise with consultants and clinical teams, and manage follow‑ups, ensuring timely access to care and high standards of service in a busy ophthalmic private practice.

Formación

• Experience coordinating patient pathways across services.
• Excellent organisational skills and attention to detail.
• Empathetic and professional patient communication.

Responsabilidades

• Coordinate patient pathways across services, especially clinics with follow-up.
• Schedule appointments, reviews and treatments within clinically appropriate timescales.
• Maintain accurate records and manage correspondence for private patients.

Conocimientos

Organisational skills

Patient-focused

Compassionate

Attention to detail

Descripción del empleo

WHO ARE WE?

At Newmedica, we're one of England's leading providers of NHS ophthalmology services, delivering outpatient appointments, diagnostic testing and eye surgery that help change lives through better sight and eye health.

We're proud to have been certified as a Great Place to Work® for the third consecutive year and recognised as one of the UK's Top 30 Best Workplaces™ for 2026. These achievements reflect our commitment to creating a positive, supportive and rewarding environment for our colleagues.

Our purpose is simple: to change lives through better sight and eye health. Our vision is ambitious: to end avoidable sight loss in every community we serve. We bring this to life every day through our values of being Commercial, Courageous, Compassionate, Collaborative and Curious.

ROLE SUMMARY

We are looking for a Private Patient Administrator to join our team. As a Private Patient Administrator, you will play a key role in delivering an outstanding experience for our private patients throughout every stage of their journey, from their initial enquiry through to the completion of their treatment and ongoing care. Acting as a dedicated point of contact, you will provide a personalised service built on professionalism, compassion and attention to detail, ensuring patients feel informed, supported and valued at every interaction.

The Private Patient Administrator will provide a comprehensive and efficient administration service, coordinating patient pathways across all services, with particular responsibility for clinics and treatments requiring regular follow-up appointments, such as Valeda Light Therapy. Through effective patient management, you will help ensure the highest standards of patient care, service delivery and patient safety are consistently maintained.

Working closely with consultants, clinical teams and service management, you will support the coordination and monitoring of private patient clinics, ensuring appointments, reviews and treatments are scheduled and completed within clinically appropriate timescales. You will proactively manage patient pathways, helping to minimise delays and ensuring patients receive timely access to care.

The role requires the establishment and maintenance of effective administrative, office and information systems to support the smooth running of the service. You will contribute to the delivery of a responsive, patient-centred service by maintaining accurate records, managing correspondence and supporting the ongoing care of patients with both short-term and long-term ophthalmic conditions.

This is an excellent opportunity for an organised, patient-focused individual who is passionate about delivering exceptional service and supporting high-quality patient care within a growing private healthcare environment.

Our clinics are busy and fast-paced, so we're looking for someone who thrives in a dynamic environment and enjoys managing a varied workload while maintaining exceptional attention to detail. As many patients may feel anxious about their treatment or surgery, you'll need to be compassionate, reassuring and confident in helping people feel informed, supported and at ease throughout their care journey. The successful candidate will combine excellent organisational skills with a proactive approach to patient pathway management, ensuring patients receive the highest standards of service and timely access to care.

What We're Offering

• Salary of £26,250 per annum, plus performance based bonus.
• 25 days' annual leave, plus bank holidays.
• Company pension scheme.
• Access to a wide range of employee benefits, including:
  • Free eye tests.
  • Discounted or free glasses.
  • Confidential 24/7 wellbeing, counselling and advice service.
  • Tuck Shop benefits.
  • Birthday vouchers.
  • Discounted gym membership
  • Long Service Awards.
• Ongoing learning and development opportunities through a range of training programmes and learning resources.
• The opportunity to work alongside a friendly, supportive, multidisciplinary team that is passionate about improving patients' lives.

Additional Information

Any offer of employment will be subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK. A Disclosure and Barring Service (DBS) check will be required for the successful candidate and will be paid for by Newmedica.

At Newmedica, we are committed to creating an inclusive workplace where diversity is celebrated. We actively encourage applications from all suitably qualified individuals, regardless of any protected characteristic.

We are also fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.