Private Patient Administrator

Newmedica; Worcester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Company pension

Free eye tests

Discounted glasses

Wellbeing service

Tuck Shop benefits

Birthday vouchers

Discounted gym

Long service awards

Learning & development

Job summary

Newmedica is seeking a Private Patient Administrator in Worcester to ensure a smooth journey for private patients from initial enquiry to post-treatment care.

You will coordinate pathways, liaise with consultants and clinical teams, and maintain accurate records while delivering compassionate, personalised service in a busy private healthcare setting.

Responsibilities

• Coordinate patient pathways across services, with emphasis on clinics and regular follow-up treatments.
• Support private patient clinics, appointments, reviews and treatments within clinical timescales.
• Maintain accurate records and manage correspondence to support high-quality patient care.

Job description

Please note: Interviews will be concluded on 23rd November.

WHO ARE WE?

At Newmedica, we're one of England's leading providers of NHS ophthalmology services, delivering outpatient appointments, diagnostic testing and eye surgery that help change lives through better sight and eye health.

We're proud to have been certified as a Great Place to Work® for the third consecutive year and recognised as one of the UK's Top 30 Best Workplaces™ for 2026. These achievements reflect our commitment to creating a positive, supportive and rewarding environment for our colleagues.

Our purpose is simple: to change lives through better sight and eye health. Our vision is ambitious: to end avoidable sight loss in every community we serve. We bring this to life every day through our values of being Commercial, Courageous, Compassionate, Collaborative and Curious.

ROLE SUMMARY

We are looking for a Private Patient Administrator to join our team. As a Private Patient Administrator, you will play a key role in delivering an outstanding experience for our private patients throughout every stage of their journey, from their initial enquiry through to the completion of their treatment and ongoing care. Acting as a dedicated point of contact, you will provide a personalised service built on professionalism, compassion and attention to detail, ensuring patients feel informed, supported and valued at every interaction.

The Private Patient Administrator will provide a comprehensive and efficient administration service, coordinating patient pathways across all services, with particular responsibility for clinics and treatments requiring regular follow-up appointments, such as Valeda Light Therapy. Through effective patient management, you will help ensure the highest standards of patient care, service delivery and patient safety are consistently maintained.

Working closely with consultants, clinical teams and service management, you will support the coordination and monitoring of private patient clinics, ensuring appointments, reviews and treatments are scheduled and completed within clinically appropriate timescales. You will proactively manage patient pathways, helping to minimise delays and ensuring patients receive timely access to care.

The role requires the establishment and maintenance of effective administrative, office and information systems to support the smooth running of the service. You will contribute to the delivery of a responsive, patient-centred service by maintaining accurate records, managing correspondence and supporting the ongoing care of patients with both short-term and long-term ophthalmic conditions.

This is an excellent opportunity for an organised, patient-focused individual who is passionate about delivering exceptional service and supporting high-quality patient care within a growing private healthcare environment.

Our clinics are busy and fast-paced, so we're looking for someone who thrives in a dynamic environment and enjoys managing a varied workload while maintaining exceptional attention to detail. As many patients may feel anxious about their treatment or surgery, you'll need to be compassionate, reassuring and confident in helping people feel informed, supported and at ease throughout their care journey. The successful candidate will combine excellent organisational skills with a proactive approach to patient pathway management, ensuring patients receive the highest standards of service and timely access to care.

What We're Offering

In return, we offer:

• Salary of £26,250 per annum, plus performance based bonus.
• 25 days' annual leave, plus bank holidays.
  
• Company pension scheme.
• Access to a wide range of employee benefits, including:
  • Free eye tests.
  • Discounted or free glasses.
  • Confidential 24/7 wellbeing, counselling and advice service.
  • Tuck Shop benefits.
  • Birthday vouchers.
  • Discounted gym membership
  • Long Service Awards.
• Ongoing learning and development opportunities through a range of training programmes and learning resources.
• The opportunity to work alongside a friendly, supportive, multidisciplinary team that is passionate about improving patients' lives.

Additional Information

Any offer of employment will be subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK. A Disclosure and Barring Service (DBS) check will be required for the successful candidate and will be paid for by Newmedica.

At Newmedica, we are committed to creating an inclusive workplace where diversity is celebrated. We actively encourage applications from all suitably qualified individuals, regardless of any protected characteristic.

We are also fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language or social origin.