Private & Overseas Patient Services Coordinator

Gloucestershire Hospitals NHS Foundation Trust; Cheltenham; On-site; GBP 23,000 - 32,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a diligent administrative assistant to support the Private & Overseas Patients team. You will help organise private patient activity, liaise with departments, and ensure documentation and referrals are processed efficiently.

The role involves handling invoices, payments, and patient records, providing customer service to private and overseas patients, and covering colleagues during absences.

Qualifications

• GCSE grade C or above in literacy and numeracy.
• NVQ level three in administration or equivalent.
• Experience with Microsoft Office, PAS, Exeter and NHS systems.
• Experience handling private/overseas patient invoicing and records.
• Knowledge of DoH rules for Overseas Patients charges.

Responsibilities

• Ensure private patient referrals are dealt with promptly.
• Communicate across departments and external staff on Private/Overseas matters.
• Negotiate procedure slots and arrange pre-admission tests when needed.
• Raise invoices for Private/Overseas treatment and manage cash/cheques.
• Maintain accurate patient records and use the tracer system.
• Cover colleagues during absences and assist with general admin duties.

Skills

Accurate records management

Clear communication

Medical terminology knowledge

Professional telephone manner

IT skills (Microsoft Office, PAS)

Judgement and initiative

Teamwork and flexibility

Understanding DoH Overseas Patients'

GCSE-level literacy/numeracy

NVQ Level 3 in administration

Experience with invoicing systems

Experience in hospital environment

Education

GCSE grade C or above in literacy and numeracy

NVQ Level 3 in administration

Tools

Microsoft Office

Patient Administration Systems (PAS)

Exeter

NHS National computer system

Invoicing systems

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking a diligent administrative assistant to support the Private & Overseas Patients team. You will help organise private patient activity, liaise with departments, and ensure documentation and referrals are processed efficiently.

The role involves handling invoices, payments, and patient records, providing customer service to private and overseas patients, and covering colleagues during absences.