Private & Overseas Patients Coordinator

Gloshospitals; Cheltenham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is recruiting a Private & Overseas Patients Officer (Band 3) to support the Private & Overseas Patients team. The role focuses on handling referrals, coordinating private patient activity, and ensuring compliant invoicing and payment processing.

You will work across services, deliver excellent customer service to patients and NHS teams, and provide cross-cover duties as needed. Training and development opportunities are available within the Trust.

Qualifications

• Accurate record keeping in a timely manner.
• Clear, confident communication with a broad range of staff and patients.
• Professional telephone manner to maintain service standards.
• Knowledge of medical terminology and system usage.
• Proficient IT skills including Microsoft Office and PAS systems.
• Ability to work quickly and accurately with initiative.
• Flexibility to cover colleagues and work in a team.

Responsibilities

• Support Private & Overseas Patients Officer/Manager in daily duties.
• Handle private patient referrals promptly and efficiently.
• Communicate across departments and with external staff about Private/Overseas patients.
• Negotiate procedure slots with specialty booking teams.
• Arrange pre-admission tests and ensure DOH Overseas charges compliance.
• Interview Overseas Patients to determine status for NHS treatment eligibility.
• Identify private/overseas outpatients and ensure proper documentation.
• Use PAS to check patient info, appointments and results.
• Raise invoices for private/Overseas care and process payments daily.
• Request and return notes via tracer system; cover colleagues during absences.

Skills

Record keeping

Clear communication

Telephone manners

Medical terminology

IT skills

Teamwork

Overseas patient knowledge

Education

GCSE literacy & numeracy

NVQ Level 3 in administration

Tools

Microsoft Office

PAS

Exeter

NHS National computer system

Job description

Gloucestershire Hospitals NHS Foundation Trust is recruiting a Private & Overseas Patients Officer (Band 3) to support the Private & Overseas Patients team. The role focuses on handling referrals, coordinating private patient activity, and ensuring compliant invoicing and payment processing.

You will work across services, deliver excellent customer service to patients and NHS teams, and provide cross-cover duties as needed. Training and development opportunities are available within the Trust.