Money Support Officer

Town & Country Housing; Epsom; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

30 days annual leave

Volunteer days

Mental health support

Eye care vouchers

Flexible benefits scheme

Job summary

Town & Country Housing is seeking a dedicated Financial Inclusion Advisor to support residents with income maximisation, budgeting and welfare benefits through advice and coordinated referrals.

You will work across teams and partners, maintaining records and delivering a customer-focused service in a hybrid office environment, two days a week in the base office. This role requires strong communication, IT skills, and a commitment to excellent service.

Qualifications

• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• Passion for providing excellent Customer Service.
• Confidence to handle challenging situations with resilience and professionalism.

Responsibilities

• Assist residents to maximise income and financial wellbeing through advice and onward referrals.
• Support welfare benefit claims, grants and financial support applications, including appeals.
• Maintain accurate case records and performance data; collaborate with internal teams and external partners.
• Develop partnerships and referral networks to deliver effective, customer-focused financial inclusion services.

Skills

Communication skills

Microsoft Office

Customer service

Resilience

Job description

What you'll do

• Supporting residents to maximise their income and financial wellbeing through advice, guidance, and any onward referral to help people manage their money and prepare for changes in welfare benefit.
• Assisting with welfare benefit claims, grants, and financial support applications, including appeals and challenges to benefit decisions.
• Providing budgeting and money management support, maintaining accurate case records and performance data, and working collaboratively with internal teams and external partners to ensure residents access the specialist support they need.
• Developing strong partnerships and referral networks to deliver effective, customer-focused financial inclusion services.

What you'll need

• Strong written and verbal communication skills
• Good IT skills, including use of Microsoft Office systems
• A passion for providing excellent Customer Service
• Confidence to handle challenging situations with resilience and professionalism

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person on Tuesday 29 September 2026.