Private Leakage Technical Assistant - 12 Month Contract

Bristol Water Group; West of England; On-site; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Annual leave 23 days

Holiday buy/sell

Annual bonus scheme

Pension with matching

Life Assurance

Income Protection

Family leave

Employee share schemes

Free flu vaccinations

Employee Assistance Programme

Free on-site parking

Cycle to Work

Car share

On-site canteen

Give As You Earn

Volunteer day

Retail discounts

Job summary

Bristol Water plc is seeking a proactive Private Leakage Technical Assistant to support private leakage programmes, coordinate repairs, and guide customers through the LeakStop process. You will work with customers, contractors and internal teams to resolve leakage promptly while ensuring regulatory standards are met.

The role combines customer service, administration, coordination and technical support, with field activities as needed and a focus on health, safety and environmental culture.

Qualifications

• Strong customer service and communication skills.
• Experience in busy operational or administrative environments.
• Experience with field-based operational teams.
• Excellent organisational and planning skills.
• Ability to build relationships and influence stakeholders.
• Experience producing reports and handling detailed information.
• Computer literacy and confidence using multiple systems.
• Self-motivated with the ability to work independently.
• Full UK driving licence.

Responsibilities

• Coordinate and administer Bristol Water's LeakStop Scheme.
• Progress private leakage cases, enquiries and customer requests.
• Coordinate private leakage repair works and contractor activities.
• Issue and administer notices under the Water Industry Act 1991.
• Provide technical guidance on customer leakage matters.
• Plan and schedule customer appointments and inspections.
• Investigate and resolve customer complaints related to private leakage.
• Maintain records across SAP and mobile scheduling platforms.
• Liaise with internal departments, contractors, local authorities and stakeholders.
• Assist with onsite leakage assessments and customer engagement.
• Support leakage reduction initiatives and performance targets.

Education

A-Level education or equivalent

Tools

SAP

GIS

Telemetry

Scheduling software

Job description

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

The Role

We're looking for a proactive and customer-focused Private Leakage Technical Assistant to support the delivery of our private leakage programmes and help customers resolve leakage issues effectively and efficiently. This is a varied role that combines customer service, administration, coordination, technical support and field-based activity. You'll support the management of private side leakage cases, coordinate repair activities, assist with legal enforcement processes and work closely with customers, contractors and operational teams to ensure leakage issues are resolved promptly.

You will play a key role in supporting Bristol Water's LeakStop Scheme, helping customers navigate the repair process while ensuring regulatory requirements and service standards are met.

Key Responsibilities

• Support the coordination and administration of Bristol Water's LeakStop Scheme.

• Manage and progress private leakage cases, enquiries and customer requests.

• Coordinate customer leakage repair works and contractor activities.

• Issue and administer legal notices relating to leakage under the Water Industry Act 1991.

• Provide technical guidance and support on customer leakage matters.

• Plan and schedule customer appointments and inspection rechecks.

• Investigate and resolve customer complaints relating to private leakage.

• Maintain accurate records across company systems including SAP and mobile scheduling platforms.

• Liaise with internal departments, contractors, local authorities and stakeholders.

• Assist with onsite leakage assessments and customer engagement activities when required.

• Support wider leakage reduction initiatives and performance targets.

• Promote a strong health, safety and environmental culture.

What We're Looking For

Essential

• Strong customer service and communication skills.

• Previous experience in a busy operational or administrative environment.

• Experience working with field-based operational teams.

• Excellent organisational and planning skills.

• Ability to build effective relationships and influence stakeholders.

• Experience producing reports and handling detailed information.

• Computer literacy and confidence using multiple systems.

• Self-motivated with the ability to work independently.

• Full UK driving licence.

• A-Level education or equivalent.

• Customer-focused approach with a problem-solving mindset.

Desirable

• Knowledge of the Water Industry Act 1991.

• Experience with leakage management processes.

• Understanding of water industry operations.

• Experience using SAP, GIS, telemetry or related systems.

• Knowledge of leak detection methods and equipment.

Benefits Include

• 23 days annual leave (plus bank holidays), increasing with service

• Holiday buy and sell scheme

• Annual company bonus scheme

• Competitive pension with company contribution matching

• Life Assurance

• Group Income Protection

• Enhanced family leave policies

• Employee share schemes

• Free annual flu vaccinations

• Employee Assistance Programme

• Free on-site parking at Bristol headquarters

• Cycle to Work scheme

• Car share scheme

• On-site canteen

• Give As You Earn charity scheme

• Paid volunteering day

• Access to a wide range of retail discounts

Closing Date: Monday 16th November 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.