Leakage Project Coordinator

Thames Water Utilities Limited; Birchfield; Hybrid; GBP 36,000 - 38,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Pension scheme

Health & wellbeing benefits

Cycle to Work

Life assurance

Annual health MOTs

Job summary

Thames Water Ltd. is seeking a Leakage Project Coordinator to join our team and help manage delivery of leakage reduction projects. You will work with meter installation and leakage contractors, analyse performance data and identify opportunities to improve operations.

The role supports smart meter data analysis to inform the water balance and regulatory commitments. Base location is Worcester House, Langley; hybrid working with weekly site attendance is required.

Qualifications

• Experience in project coordination within utilities or infrastructure.
• Experience supporting continuous improvement initiatives.
• Experience working with third‑party delivery partners.

Responsibilities

• Reporting on and tracking performance, explaining variances against actuals, targets, and forecasts for meter installations and leakage reduction.
• Coordinating with contractors and internal stakeholders to support effective project delivery.
• Analysing data to identify new bulk metering areas of interest.
• Improving the leakage benefits of the Bulk Metering Programme by targeting areas with high levels of unaccounted-for water.
• Extracting data from GIS and other systems to provide contractors with accurate survey information.
• Raising new meter installation jobs promptly to support delivery against programme targets.
• Assuring the quality of meter installations, documentation, and leakage detection before handover to Asset Management.
• Monitoring faults, issues, and customer complaints to identify improvement opportunities.
• Interpreting smart and analogue meter data to quantify leakage and prioritise customer‑side repairs where leakage rates are highest.

Skills

Organisational skills

Stakeholder management

Data analysis

Reporting

Communication

Education

Bachelor's degree (BSc/BA) or equivalent

Tools

Salesforce

SAP

Job description

Hybrid - Worcester House, Langley SL3 6EY

Job title Leakage Project Coordinator Ref 45640 Division Customer Location Hybrid - Worcester House, Langley SL3 6EY Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A competitive starting salary of £36,290 and up £38,000 per annum, depending on skills and experience. Job grade B Closing date 25/11/2026

Looking to build your career in projects and make a real difference?
Thames Water is looking for a Leakage Project Coordinator to join our growing programme.

As a Leakage Project Coordinator, you’ll work closely with meter installation and leakage contractors to coordinate project delivery, analyse performance data, and identify opportunities to improve how we operate. Data from our expanding smart meter network supports our regulatory leakage commitments and enhances Thames Water’s wider understanding of the water balance.

The programme has grown significantly in recent years and plays a key role in reducing wastage and leakage across our network. This includes installing non‑revenue meters on bulk shared supplies, revenue meters on individual household properties, and analysing customer smart meter data to support customer‑side leakage detection and repairs.

What you’ll be doing as the Leakage Project Coordinator

• Reporting on and tracking performance, explaining variances against actuals, targets, and forecasts for meter installations and leakage reduction.
• Coordinating with contractors and internal stakeholders to support effective project delivery.
• Analysing data to identify new bulk metering areas of interest.
• Improving the leakage benefits of the Bulk Metering Programme by targeting areas with high levels of unaccounted‑for water.
• Extracting data from GIS and other systems to provide contractors with accurate survey information.
• Raising new meter installation jobs promptly to support delivery against programme targets.
• Assuring the quality of meter installations, documentation, and leakage detection before handover to Asset Management.
• Monitoring faults, issues, and customer complaints to identify improvement opportunities.
• Interpreting smart and analogue meter data to quantify leakage and prioritise customer‑side repairs where leakage rates are highest.

Base location: Worcester House, Langley (SL3 6EY).
This role is primarily remote, with attendance at the base location required at least once a week and additional travel to other sites as required by the business.

Hours: 36 hours per week

What you should bring to the role

Essential skills and experience

• Strong organisational and planning skills, with excellent attention to detail.
• Confident communication and interpersonal skills, with experience working with a range of stakeholders.
• Experience producing reports and presentations.
• Fully competent using Microsoft Office and relevant company IT systems.
• Strong problem‑solving and critical‑thinking skills.
• A full, clean UK driving licence.
• Educated to degree level (BSc/BA) or equivalent relevant experience.
• Knowledge of project management or experience working on utility or infrastructure projects.
• Experience supporting continuous improvement initiatives.
• Exposure to risk management and issue resolution.
• Experience working with third‑party delivery partners.
• Document control experience.
• Experience supporting smart metering or similar operational programmes.
• Project planning and coordination tools.
• Experience using Salesforce and/or SAP.

What’s in it for you?

• A competitive starting salary of £36,290 and up to £38,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.