Private Events Assistant Manager

Maison Estelle; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated events coordinator to enhance the experience of its members and clients. This role involves ensuring the highest standards of service during private events, working closely with the operations team to bring events to life, and preparing all necessary documentation. The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent communication and organizational skills. Join a vibrant team that values well-being and growth, and enjoy a range of perks while creating memorable moments for guests.

Benefits

Biannual company socials

Exclusive staff rates and F&B discounts

Birthday day off

Free meals during shifts

Pension and health cash plan

30 days holiday

Recommend-a-friend bonus scheme

Qualifications

• Proven experience in private events and luxury food & beverage operations.
• Flexibility with working hours, including evenings and weekends.

Responsibilities

• Ensure high standards of service for private events.
• Prepare event documentation including contracts and floor plans.
• Act as an ambassador for the club, ensuring client satisfaction.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Networking Skills

Time Management

Attention to Detail

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Ensure best standard of service is provided to members and clients in the organisation and delivery of private events in the club.
• Work closely with the operations team in the club to bring events to life.
• Preparing all relevant event documentation including contracts, function sheets, floor plans, table plans, place cards, menus etc
• To maintain accurate, up – to – date reports and information.
• Act as ambassador for the club and consistently achieve a high level of customer satisfaction.
• Ensuring effective liaison with the member/client to create accurate and complete proposal documents to ensure the club team delivers the event as per the client’s request
• Exhibit a positive attitude and build trust with clients, ensuring commitments are met and expectations are exceeded by understanding their needs and priorities.

WHO WE ARE LOOKING FOR

• Proven experience working in private events and in a luxury / lifestyle multi-outlet food and beverage operation.
• Flexibility with working hours, including evenings and weekends, due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Excellent interpersonal, networking, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.