Private Client Sales Lead - Fine Jewelry Studio

SOPHIE WHITELAW LTD; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Product allowance

Staff discount

25 days holiday

Auto-enrolment pension

Job summary

Sophie Whitelaw Ltd., a founder-led fine jewellery house in Central London, is hiring its first dedicated sales leader. You will own private client sales end to end, build and lead a team as the business grows, and drive high-value sales with discretion.

Expect private studio appointments, trunk shows and international travel. Salary £55k–£70k depending on experience, with individual commission and company performance-based bonuses.

Qualifications

• At least five years selling fine jewellery or luxury at high-value transactions.
• Deep knowledge of diamonds, gemstones, precious metals and how fine jewellery is made.
• Consultative seller with ability to build trust for emotional purchases.
• Proven success acquiring new clients, not only servicing an inherited book.
• Highly organized with meticulous attention to detail.
• Based in London or able to relocate with UK work rights.
• Experience mentoring salespeople or leading a small team.
• Experience with high-profile or press-sensitive clients.
• Gemology qualification (GIA, Gem-A) desirable but not essential.
• Established connections with introducers, stylists, family offices or private client advisers.

Responsibilities

• Lead private client appointments in the studio, guiding clients through our collections and bespoke commissioning process.
• Own a personal sales target and the studio's overall target, reporting progress to the founder weekly.
• Negotiate and close high-value sales with confidence, without ever making a client feel sold to.
• Build a pipeline of new private clients through referrals, partnerships, introducers and networking.
• Develop long-term relationships with high-net-worth and high-profile clients, with absolute discretion.
• Work with the Brand Manager to plan and deliver trunk shows, private client events and brand activations in the UK and overseas.
• Design the sales process, targets and reporting we'll scale on. CRM discipline, follow-up cadence, client segmentation, aftercare.
• Recruit, train and lead the sales team as the business grows.
• Feed client insight back into product, pricing and marketing decisions.
• Ensure the studio and every client touchpoint is immaculate, from first enquiry through to aftercare.
• Maintain accurate CRM records and timely follow-up.

Skills

Leadership

Luxury sales

Client relationships

CRM discipline

Target achievement

Staff training

Relationship building

Negotiation

Tools

CRM software

Job description

Sophie Whitelaw Ltd., a founder-led fine jewellery house in Central London, is hiring its first dedicated sales leader. You will own private client sales end to end, build and lead a team as the business grows, and drive high-value sales with discretion.

Expect private studio appointments, trunk shows and international travel. Salary £55k–£70k depending on experience, with individual commission and company performance-based bonuses.