Prison Library Support Officer — Empower Learners

LTE Group; Wigan; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

35 days annual leave

8 bank holidays

Wellbeing / personal development time

Significant Pension contributions

Retail discounts

Employee Assistance Program

Cycle to work scheme

Job summary

Novus is seeking an enthusiastic Library Support Officer to join the team at HMP Hindley, supporting learners in a prison education setting to access information, reading materials and resources to develop new skills and confidence.

You will help create a welcoming library environment, working closely with education colleagues to support rehabilitation, personal growth and positive futures. The role is permanent and full-time (37 hours per week).

Qualifications

• Hold Hidden Difficulties Level 2 or be willing to work towards within an agreed timeframe.
• Hold Level 2 qualifications in Literacy and Numeracy or be willing to work towards within an agreed timeframe.
• Have a proven track record of achieving performance targets.
• Commit to accurate and timely reporting.
• Demonstrate effective communication & interpersonal skills required for positive team working.
• Demonstrate good IT skills, working with Microsoft Office and library systems.
• Have a high attention to detail and be organised.
• Experience of working in a customer facing role (Desirable).
• Experience of working with people presenting with challenging behaviour or from disadvantaged groups, or within a prison education environment (Desirable).

Responsibilities

• Support learners in accessing information, reading materials and resources.
• Create a welcoming, well-managed library environment.
• Work closely with education colleagues to support rehabilitation, personal growth and positive futures.
• Assist with reporting and DBS/safeguarding related processes as required.

Skills

Communication skills

IT skills

Attention to detail

Organised

Customer-facing experience

Experience in prison education context

Education

Hidden Difficulties Level 2

Literacy Level 2

Numeracy Level 2

Tools

Library systems

Microsoft Office

Job description

Novus is seeking an enthusiastic Library Support Officer to join the team at HMP Hindley, supporting learners in a prison education setting to access information, reading materials and resources to develop new skills and confidence.

You will help create a welcoming library environment, working closely with education colleagues to support rehabilitation, personal growth and positive futures. The role is permanent and full-time (37 hours per week).