Printer Technician

KYOCERA Document Solutions UK; Coventry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company car

Fuel card

25 days holiday

Buy/sell holiday

Life Assurance (4 x base salary)

Pension scheme

Employee Assistance Programme

Coaching and mentoring

EyeCare discounts

Flu jab

Costco membership

Job summary

Kyocera Document Solutions UK is seeking a Printer Engineer to join our Service & Support team on a 12-month fixed-term contract. This field-based role covers the Coventry, Leicester and Peterborough areas, carrying out installations, maintenance and fault resolution on multifunctional print devices and related solutions.

You will diagnose faults, perform installations and routine maintenance, provide technical support to customers under SLAs, log activity, and share knowledge with

Qualifications

• Previous experience in a field technical support environment.
• Experience within the MFP, copier or print industry is preferred.
• Strong fault-finding and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and resolve faults on printers and multifunctional devices.
• Carry out installations, routine maintenance and device updates.
• Provide technical support to customers in line with agreed SLAs.
• Support customer installations and deployments.
• Log service activity and fault details accurately.
• Report recurring faults and share technical knowledge with colleagues.
• Maintain boot stock and site stock levels.
• Build strong relationships with customers and internal teams.

Skills

Field service support

Customer service

Fault-finding

Job description

Location: Coventry, Leicester & Peterborough

About the Role

We are looking for a Printer Engineer to join our Service & Support team on a 12 month fixed term contract. This field-based role involves supporting customers across the Coventry, Leicester and Peterborough areas, carrying out installations, maintenance and fault resolution on multifunctional print devices and related solutions.

Main Duties

• Diagnose and resolve faults on printers and multifunctional devices.
• Carry out installations, routine maintenance and device updates.
• Provide technical support to customers in line with agreed SLAs.
• Support customer installations and deployments.
• Log service activity and fault details accurately.
• Report recurring faults and share technical knowledge with colleagues.
• Maintain boot stock and site stock levels.
• Build strong relationships with customers and internal teams.

Experience and Knowledge

• Previous experience in a field technical support environment.
• Experience within the MFP, copier or print industry is preferred.
• Strong fault-finding and problem-solving skills.
• Excellent communication and customer service skills.
• Company Car and Fuel Card
• 25 days holiday
• The ability to Buy and Sell holiday
• Life Assurance (4 x base salary)
• Pension Scheme
• Employee Assistance Programme
• Coaching and Mentoring
• EyeCare - Access to money off for glasses and sight test
• Flu Jab
• Eligibility for Costco Membership

Values

The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.