Field Printer Technician - Install, Service & Repair MFPs
KYOCERA Document Solutions UK
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Benefits dieser Stelle
Zusammenfassung
Kyocera Document Solutions UK is seeking a Printer Engineer to join our Service & Support team on a 12-month fixed-term contract. This field-based role covers the Coventry, Leicester and Peterborough areas, carrying out installations, maintenance and fault resolution on multifunctional print devices and related solutions.
You will diagnose faults, perform installations and routine maintenance, provide technical support to customers under SLAs, log activity, and share knowledge with
Qualifikationen
- Previous experience in a field technical support environment.
- Experience within the MFP, copier or print industry is preferred.
- Strong fault-finding and problem-solving skills.
- Excellent communication and customer service skills.
Aufgaben
- Diagnose and resolve faults on printers and multifunctional devices.
- Carry out installations, routine maintenance and device updates.
- Provide technical support to customers in line with agreed SLAs.
- Support customer installations and deployments.
- Log service activity and fault details accurately.
- Report recurring faults and share technical knowledge with colleagues.
- Maintain boot stock and site stock levels.
- Build strong relationships with customers and internal teams.
Kenntnisse
Jobbeschreibung
Kyocera Document Solutions UK is seeking a Printer Engineer to join our Service & Support team on a 12-month fixed-term contract. This field-based role covers the Coventry, Leicester and Peterborough areas, carrying out installations, maintenance and fault resolution on multifunctional print devices and related solutions.
You will diagnose faults, perform installations and routine maintenance, provide technical support to customers under SLAs, log activity, and share knowledge with
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