Print Solutions Specialist

TipTopJob; Rochester; On-site; GBP 30,000 - 35,000; Full time

Job summary

TipTopJob in Rochester is seeking a Customer Service Executive to manage print orders from enquiry to completion and act as the main liaison between clients, sales, and production.

The role requires strong communication, admin skills and experience in print management. Based in a permanent office in Rochester, the position offers a salary in the £30k–£35k range and a standard 9-to-5 schedule.

Qualifications

• Experience in print management or print-related customer service
• Excellent telephone, email and face-to-face communication
• Strong administration and organisational skills
• Ability to manage multiple client requirements and production deadlines
• Attention to detail and proactive problem-solving

Responsibilities

• Act as a link between customers, sales and internal departments
• Manage client communications via phone, email and in person
• Process and raise print orders and monitor progress
• Coordinate with production and internal teams to meet deadlines
• Follow up on orders and keep customers updated
• Resolve customer queries and potential account issues
• Understand customer requirements and propose print solutions
• Provide general administration and order management support
• Support the Department Manager and wider team
• Identify and resolve issues to maintain smooth operations
• Handle multiple orders and priorities in a fast-paced environment

Skills

Print industry knowledge

Telephone communication

Email communication

Face-to-face communication

Administrative skills

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

TipTopJob in Rochester is seeking a Customer Service Executive to manage print orders from enquiry to completion and act as the main liaison between clients, sales, and production.

The role requires strong communication, admin skills and experience in print management. Based in a permanent office in Rochester, the position offers a salary in the £30k–£35k range and a standard 9-to-5 schedule.