Print Account Manager

TN United Kingdom; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a Print Account Manager to join their dynamic team in Greater Manchester. This hybrid role focuses on managing customer accounts, ensuring top-notch service, and responding efficiently to client needs. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and problem-solving skills. Join a successful printing company dedicated to customer satisfaction and be part of a fantastic team that values quality and service excellence.

Qualifications

• Experience in account management and customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer accounts to ensure superior service.
• Respond to queries and handle quote requests promptly.
• Monitor orders and stock levels to ensure timely delivery.

Skills

Customer Service

Account Management

Communication Skills

Problem Solving

Job description

Job Title: Print Account Manager – Hybrid Working

Salary: up to £35k pa (depending on experience)

Location: Greater Manchester

Reference: J89333

Contact:

Telephone: [phone]

Company Overview

We are working with a highly successful printing company that offers a comprehensive range of solutions designed around client needs. Customer satisfaction is their top priority, achieved through a fantastic team and outstanding service and quality.

Job Responsibilities

1. Support the management of a portfolio of customer accounts to ensure all customers receive a consistently superior level of customer service.
2. Develop a thorough understanding of customers’ needs to meet requirements as per their specific Service Level Agreement.
3. Respond to customer and supplier queries promptly and efficiently.
4. Handle quote requests from customers, providing accurate and detailed responses within the target response time.
5. Monitor and progress chase orders to ensure delivery within schedule, budget, and quality standards.
6. Proactively monitor stored and produced stock levels to ensure they are maintained appropriately.