Principal Support Engineer

Vanderlande Industries GmbH; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in baggage handling systems is seeking a Principal Support Engineer to resolve complex technical faults and support critical systems at Heathrow Airport. The role involves working closely with various teams and requires strong expertise in PLCs and electrical engineering. Benefits include ample annual leave, medical cover, and opportunities for career progression.

Benefits

Bupa Medical Cover

YuLife Wellbeing Membership

Cycle to Work Scheme

Pension with Aviva

Qualifications

• Experience dealing with software version control.
• Strong knowledge of PLC’s, especially Siemens and Pilz.

Responsibilities

• Lead complex low level PLC control incidents.
• Provide specialist support for OEM PLC’s.
• Monitor and oversee 2nd/3rd line support.

Skills

Problem Solving

Customer Focus

Education

HNC in Electrical/Controls Engineering

Tools

PLC

VersionDog

Job description

Reports to: Controls Manager

Location:London – Heathrow Airport (All terminals)

Contract Type: Permanent Shift Based (42 Hours)

Introduction to role

Working within the Western Campus Central Support Team, the Principal Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level. The engineer will be a key part in supporting the Western campus Pilz replacement project.

Role Responsibilities

Your responsibilities and activities will include:

• Able to lead complex and critical low level PLC control incidents
• Able to interface directly with the duty engineer and high level teams during P1/P2 events.
• To provide specialist support for OEM PLC’s, Safety PLC’s, etc.
• To support and maintain the documentation and software repositories (VersionDog/Mass)
• To be able fault find communication issues between HLC and LLC PLC components
• To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
• Seen by the customer as a system expert in specialist technologies and system behaviour
• Able to build and maintain good relationships with our customer and other Heathrow suppliers
• Project and demonstrate to the customer, expertise in our controls OEM equipment
• Maintain a customer focus and align with their goals and targets where possible
• Drives not only self but Low Level Controls engineers to resolve incidents and fulfil work orders within agreed SLAs
• Accurate and detailed handover of information during incidents, work orders or investigations and between shifts

Role Qualification and Skills

• Electrical/controls engineering qualifications to HNC or equivalent
• Experience dealing with software version control
• Strong knowledge of PLC’s, especially Siemens and Pilz
• Knowledge of fieldbus technology
• Knowledge of drive technologies
• Experience of problem solving in previous roles
• Experience of airport or material handling systems preferred
• Knowledge of Heathrow Baggage systems (Ideal)

What we offer

• 288 Hours of Annual Leave (excluding public holidays).
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• Achievers ‘being our best’ reward point to redeem on a number of shops/restaurant chains.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.