Principal Support Engineer

Vanderlande; London Borough of Harrow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in baggage handling systems is seeking a Principal Support Engineer to investigate and resolve complex technical faults. The role involves working with both high-level and electro-mechanical equipment, providing specialist support, and leading incident resolutions. The ideal candidate will have strong knowledge of PLCs and experience in airport systems.

Benefits

288 hours of annual leave

Bupa Medical Cover

YuLife wellbeing membership

Rewards points redeemable at various shops and restaurants

Opportunities for career progression

Cycle to work scheme

Pension with Aviva

Qualifications

• Experience with software version control.
• Strong knowledge of PLCs, especially Siemens and Pilz.
• Experience with airport or material handling systems preferred.

Responsibilities

• Lead complex and critical low-level PLC control incidents.
• Provide specialist support for OEM PLCs, Safety PLCs, etc.
• Drive incident resolution and work order fulfillment within SLAs.

Skills

Problem-solving

Education

Electrical/controls engineering qualifications to HNC or equivalent

Tools

PLC

Siemens

Pilz

fieldbus

drive technologies

VersionDog

Mass

Job description

Join to apply for the Principal Support Engineer role at Vanderlande.

Working within the Western Campus Central Support Team, the Principal Support Engineer will be responsible for investigating and resolving complex technical faults in Low Level control equipment, including data analysis, system improvement, and optimization within the baggage handling system. The role requires a good understanding of both high-level and electro-mechanical equipment and their interfaces with low-level systems. The engineer will also support the Western campus Pilz replacement project.

Role Responsibilities

• Lead complex and critical low-level PLC control incidents.
• Interface directly with duty engineers and high-level teams during P1/P2 events.
• Provide specialist support for OEM PLCs, Safety PLCs, etc.
• Support and maintain documentation and software repositories (VersionDog/Mass).
• Fault find communication issues between HLC and LLC PLC components.
• Monitor and oversee 2nd/3rd line support for integrated technologies.
• Be recognized as a system expert in specialist technologies and system behavior by customers.
• Build and maintain good relationships with customers and Heathrow suppliers.
• Demonstrate expertise in controls OEM equipment to customers.
• Maintain customer focus, aligning with their goals and targets where possible.
• Drive incident resolution and work order fulfillment within SLAs, leading Low Level Controls engineers.
• Provide accurate and detailed handovers during incidents, work orders, or investigations.

Role Qualifications and Skills

• Electrical/controls engineering qualifications to HNC or equivalent.
• Experience with software version control.
• Strong knowledge of PLCs, especially Siemens and Pilz.
• Knowledge of fieldbus and drive technologies.
• Problem-solving experience in previous roles.
• Experience with airport or material handling systems is preferred.
• Knowledge of Heathrow baggage systems is a plus.

What We Offer

• 288 hours of annual leave (excluding public holidays).
• Bupa Medical Cover.
• YuLife wellbeing membership with GP access and health initiatives.
• Rewards points redeemable at various shops and restaurants.
• Opportunities for career progression in a challenging environment.
• Cycle to work scheme.
• Pension with Aviva.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Applications are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are open to discussing reasonable adjustments to support your application.