Principal Support Engineer

Vanderlande Industries B.V.; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Principal Support Engineer to join their dynamic team at Heathrow Airport. This role involves investigating and resolving complex technical faults in low-level control equipment, optimizing baggage handling systems, and collaborating with high-level teams during critical incidents. The ideal candidate will possess strong electrical engineering skills, particularly in PLCs and software version control, and will have a passion for problem-solving in a challenging environment. This position offers excellent career progression opportunities and a supportive workplace culture that values diversity and inclusion.

Benefits

288 Hours of Annual Leave

Bupa Medical Cover

YuLife Wellbeing membership

Perkbox discounts

Cycle to work scheme

Pension with Aviva

Qualifications

• HNC or equivalent in Electrical/Controls Engineering required.
• Strong knowledge of PLCs and experience with software version control.

Responsibilities

• Lead complex control incidents and interface with duty managers.
• Maintain and update Specialist OEM Controls for Baggage Systems.

Skills

Electrical/controls engineering

PLC knowledge

Software version control

Fieldbus technology

Drive technologies

Problem solving

Airport/material handling systems

Heathrow baggage systems

Education

HNC in Electrical/Controls Engineering or equivalent

Tools

CM Synergy

VersionDog

Smarteam

Enovia

Job description

Principal Support Engineer page is loaded

Principal Support Engineer

Apply locations London (All Terminals) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id JR31907

Job Title

Principal Support Engineer

Job Description

Reports to: Controls Manager

Location: London – Heathrow Airport (All terminals)

Contract Type: Permanent Shift Based (42 Hours)

Introduction to role

Working within Heathrow T3 and T5, the Principal Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.

Role Responsibilities

Your responsibilities and activities will include:

• Able to lead complex and critical control incidents
• Able to interface directly with the duty manager and high level teams during P1/P2 events.
• To maintain and update as required Specialist OEM Controls - IPC, BAS, CM Servers and Client Device applications at LHR for Baggage Systems
• To provide specialist support for OEM PLC’s, Safety PLC’s, etc.
• To support and maintain the documentation and software repositories (CM Synergy, VersionDog/Mass System environments, Smarteam/Enovia)
• To be able fault find communication issues between HLC and LLC components
• To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
• Seen by the customer as a system expert in specialist technologies and system behaviour
• Able to build and maintain good relationships with our customer and other Heathrow suppliers
• Project and demonstrate to the customer, expertise in our OEM equipment.
• Maintain a customer focus and align with their goals and targets where possible
• Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs
• Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.

Role Qualification and Skills

• Electrical/controls engineering qualifications to HNC or equivalent
• Experience dealing with software version control
• Strong knowledge of PLC’s
• Knowledge of fieldbus technology
• Knowledge of drive technologies
• Experience of problem solving in previous roles
• Experience of airport or material handling systems preferred
• Knowledge of Heathrow Baggage systems (Ideal)

What we offer

• 288 Hours of Annual Leave (excluding public holidays).
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• Perkbox includes things such as free eye tests at Specsavers including discounts on Glasses, free cinema vouchers and a weekly free coffee from Nero. Along with hundreds of savings on day-to-day shopping, trips etc.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.