Principal Managing Partner (Public Sector)

Workday; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Deepstreamtech is seeking a Principal Managing Partner to act as a trusted advisor and liaison for Workday's key clients in Greater London. This role requires over 8 years of account management experience and a strong background in consulting. The successful candidate will lead cross-functional teams to drive customer success and cultivate strategic partnerships, ensuring that clients realize the full value of Workday's solutions. Fluency in English is mandatory, and experience with Workday is preferable.

Qualifications

• 8+ years’ experience in large account management for software vendors.
• 5+ years in consulting or professional services with enterprise software.
• Proven track record of building strong C-level relationships.

Responsibilities

• Cultivate deep relationships with Workday's strategic clients.
• Lead cross-functional efforts to ensure customer success.
• Develop and implement strategic roadmaps that align with business objectives.

Skills

Account management

Leadership

Customer relationship management

Communication skills

Prioritization

Workday implementation

Fluency in English

Fluency in German

Job description

Requirements

• 8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs
• 5+ years of experience in consulting or professional services, preferably with enterprise software solutions
• Proven track record of building and maintaining strong C-level relationships
• Demonstrated success in driving customer happiness and achieving revenue growth
• Ability to articulate sophisticated ideas clearly and persuasively
• Ability to handle/prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
• Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
• Experience implementing Workday is preferable
• Fluency in English is essential
• Fluency in German is essential if based in Germany

What the job involves

• The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients
• This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success
• The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy
• To achieve success, this professional will ensure three critical elements are in place:
• A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual Plan
• This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase
• Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust
• Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success
• Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition
• Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
• Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment
• Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions
• Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap
• Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness
• Key Objectives:
• Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts
• Craft and implement strategic roadmaps that drive customer success and Workday growth
• Foster a culture of proactive customer advocacy and outstanding service delivery
• Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities
• Position Workday as a trusted strategic partner and innovation collaborator
• Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan
• Engage the appropriate workmates to support account planning and feature adoption strategies