Principal Managing Partner - Uki

Workday (Uk) Limited; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

Workday (Uk) Limited is seeking a Senior Account & Relationship leader to coordinate Workday’s efforts across Sales, Pre-Sales, Services, Marketing and Product Management in the UK. You will orchestrate a three-year account strategy and drive multi-year engagement roadmaps with executive sponsors.

You will lead cross-functional teams, nurture C-level relationships, champion customer success, and identify growth opportunities while aligning with Workday's product roadmap and governance framework

Qualifications

• 8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs.
• 5+ years of experience in consulting or professional services, preferably with enterprise software solutions.
• Proven track record of building and maintaining strong C-level relationships.

Responsibilities

• Nurture C-level relationships with key accounts and executive sponsors.
• Champion customer success and proactively address challenges to ensure outcomes.
• Drive strategic alignment by developing multi-year roadmaps with business objectives.
• Coordinate cross-functional collaboration across Sales, Services, Product and Marketing.
• Facilitate executive engagement and open strategic dialogue.
• Uncover growth opportunities through understanding evolving client needs and Workday solutions.
• Champion innovation by feeding client feedback into the product roadmap.
• Ensure operational excellence and high-quality service delivery.

Skills

Account management

Executive relationship

Leadership

Strategic thinking

Job description

About the Role

The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy

To achieve success, this professional will ensure three critical elements are in place:

A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual Plan

This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase.

What You'll Be Doing

• Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.

• Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.

• Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.

• Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.

• Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.

• Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions.

• Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.

• Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.

Key Objectives

• Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts.

• Craft and implement strategic roadmaps that drive customer success and Workday growth.

• Foster a culture of proactive customer advocacy and outstanding service delivery.

• Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities.

• Position Workday as a trusted strategic partner and innovation collaborator.

• Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan

• Engage the appropriate workmates to support account planning and feature adoption strategies

About You

Basic Qualifications

• 8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs

• 5+ years of experience in consulting or professional services, preferably with enterprise software solutions.

• Proven track record of building and maintaining strong C-level relationships.

Other Qualifications

• Deep understanding of digital transformation agendas and experience working on large-scale technology implementations.

• Demonstrated success in driving customer happiness and achieving revenue growth.

• Ability to articulate sophisticated ideas clearly and persuasively.

• Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets

• Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation

• Experience implementing Workday is preferable.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.