Principal Enterprise Architect

Shell; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Competitive salary

Annual salary review based on merit

Paid parental leave

Diversity and inclusion

Job summary

Shell UK seeks a Principal Enterprise Architect to shape the digital backbone for Downstream Customer & Renewables. You will lead architecture across Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, defining roadmaps and guiding major transformation programs.

You will drive design aligned with Shell standards, ensure scalable data and integration strategies, and mentor a team of Lead Architects to build architectural capability across the organisation.

Qualifications

• Proven enterprise architecture leadership across multiple domains.
• Strong depth in CRM and digital platforms with Salesforce/Dynamics experience.
• Experience engaging senior stakeholders in complex, multi-portfolio environments.
• Ability to translate strategy into actionable architecture roadmaps.
• Leadership in building architecture capability and coaching teams.

Responsibilities

• Shape strategy and set direction for enterprise architecture across domains.
• Own architecture for Global Lubricants, Customer Operations, Low Carbon Solutions and CRM.
• Define target architectures and multi-year roadmaps aligned to business goals.
• Lead design using Shell principles and promote reusable, scalable solutions.
• Champion data models, integration patterns and platform governance.
• Lead and develop Lead Architects and architecture communities.
• Diagnose cross-domain challenges and steer high-impact solutions.
• Partner with senior leaders to shape demand and governance decisions.
• Oversee programmes to ensure alignment with enterprise direction.

Skills

Enterprise architecture leadership

CRM platforms

Salesforce

Dynamics

Stakeholder engagement

Strategic thinking

Team leadership

Tools

Cloud platforms

Job description

What's The Role

As Principal Enterprise Architect for Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, you will play a pivotal role in shaping the digital backbone of Shell's Downstream Customer & Renewables business. This is a senior leadership position within the Downstream & Renewables Architecture Leadership Team, where you will define and drive enterprise-wide architecture strategy across multiple critical domains. You'll ensure our technology landscape is integrated, scalable and future-ready - enabling business growth, enhancing customer experience, and accelerating the energy transition.

What You’ll Be Doing

• Shape strategy and set direction Define long-term enterprise architecture strategies aligned to Shell's overall business and technology vision, helping steer the direction of major transformation initiatives.
• Own the architecture for key business domains Lead architecture across Global Lubricants, Customer Operations, Low Carbon Solutions and CRM, identifying opportunities to evolve, simplify and modernise the IT landscape.
• Define and deliver target architectures and roadmaps Establish multi-year target states and architecture roadmaps, ensuring alignment with enterprise strategy and long-term business outcomes.
• Drive high-quality design and engineering alignment Lead architecture design using Shell principles, promoting reuse, composability and adherence to global standards across platforms and solutions.
• Ensure strong data, integration and platform architecture Champion robust data models, integration patterns and platform strategies aligned with enterprise governance and best practices.
• Provide leadership across architecture communities Lead and develop a team of Lead Architects, influencing broader solution architecture teams and building strong architectural capability across the organisation.
• Tackle complex, high-impact challenges Diagnose and resolve complex, cross-domain problems, applying industry-leading practices and innovative approaches to simplify and enhance the IT landscape.
• Influence senior stakeholders and governance decisions Partner with senior business and technology leaders to shape demand, guide investment decisions and represent architecture in key governance forums.
• Provide oversight on major programmes Guide programme and project architecture to ensure alignment with enterprise direction, quality standards and long-term strategic goals.

What You Bring

• Proven enterprise architecture leadership Deep experience working across multiple business domains, shaping and delivering enterprise architecture at scale.
• Strong technology depth in CRM and digital platforms Hands-on knowledge of platforms such as Salesforce and/or Dynamics, alongside expertise in integration, data architecture and cloud technologies.
• Business domain understanding Experience across areas such as customer operations, commercial platforms, or energy/value chains (e.g. lubricants or low carbon solutions) is highly desirable.
• Strategic influence and stakeholder engagement A track record of influencing senior stakeholders and operating effectively in complex, multi-portfolio environments.
• Exceptional problem solving and leadership capability Strong strategic thinking, the ability to navigate ambiguity and a reputation for delivering high-impact outcomes.
• People leadership and capability building A passion for coaching and developing architecture talent, acting as a role-model for architecture excellence.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,

Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via [e-mail]. We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell in The United Kingdom

Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations. In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry. Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.