Retail Development & Delivery Expert

Shell; United Kingdom; Hybrid; GBP 95,000 - 140,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Parental leave

Training & development

Competitive pay package

Job summary

Shell is seeking a Retail Development & Delivery Expert to shape the future of our Non-Fuel Retail and Shop formats across the global mobility footprint. You will bring deep expertise in shop formats, construction, and value engineering to design, deploy, and optimize NFR solutions, partnering with marketing, markets, suppliers, and partners.

As the CR Engineering Senior Expert, you will lead initiatives to improve safety, sustainability, cost efficiency, and customer experience at scale,

Qualifications

• Bachelor’s degree in engineering, construction, architecture, project management, or related technical discipline.
• Hands-on experience delivering shop/store, convenience retail, car wash, or similar retail network construction or upgrade projects.
• Strong value-engineering mindset to improve cost, quality, safety, scalability, and total cost of ownership.

Responsibilities

• Lead global engineering and value-engineering solutions across Non-Fuel Retail (NFR) including shops, car wash, equipment, fixtures, materials, signage.
• Develop and maintain global engineering design standards and playbooks for safe, scalable shop formats and NFR solutions.
• Partner with marketing, markets, suppliers, and partners to optimize shop design, branding, sourcing, construction, and total cost of ownership.
• Translate trends and insights into engineering solutions that improve performance and customer experience.
• Support deployment of new shop formats and major changes, including pilot delivery and localization guidance.
• Lead technical assurance and manage relationships with global partners for shop delivery.
• Shape sourcing strategies for shop equipment and fixtures to improve quality and cost efficiency.
• Build capability across market engineering teams via guidance, training, and accreditation for shop/NFR design and construction.
• Develop engineering solutions that reduce energy use and emissions across Shell’s mobility network.
• Influence stakeholders in a global virtual environment aligning with brand, safety, sustainability, and commercial goals.

Skills

Engineering expertise

Value engineering

Stakeholder management

Project management

Leadership in safety

Cross-functional collaboration

Analytical mindset

Education

Bachelor’s degree in engineering

Job description

United Kingdom

Job Family Group:

Retail Operations

Worker Type:

Regular

Posting Start Date:

October 2, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role

Shell is looking for a Retail Development & Delivery Expert (also known internally as Mobility & Convenience Engineering Non-Fuel Retail & Shop Expert).

Shell Mobility & Convenience is looking for an experienced engineering expert to shape the future of our convenience retail network. As the CR Engineering Senior Expert - Store Development and Construction, you will bring deep convenience retail, shop-format, construction, and value-engineering expertise to help design, optimize, and deploy world-class Non-Fuel Retail (NFR) solutions across Shell’s global mobility footprint.

This is a high-impact subject matter expert techno-commercial role focused on shop formats, car wash, equipment, fixtures, partner delivery models, and scalable engineering standards. You will work closely with global marketing, local markets, suppliers, and delivery partners, and leverage deep external industry experience to create safe, customer-focused, commercially competitive solutions that support Shell’s ambition to grow convenience and mobility offerings globally.

Shell Mobility & Convenience is one of the world’s largest mobility retailers, operating across more than 80 markets with over 40,000 Shell-branded locations and more than 75,000 EV charge points. Every day, we serve millions of customers and are transforming our retail network to make life’s journeys better—safely, sustainably, and competitively.

You will join our Network Engineering Solutions and Sustainability organization within Mobility & Convenience, a global team partnering with markets to deliver engineering, convenience, and sustainability solutions at pace. A world-class Center of Excellence that combines global scale, local market insight, technical excellence, and a strong focus on customer value.

What you’ll be doing

• Lead global engineering and value-engineering solutions across Non-Fuel Retail (NFR), including convenience shops, car wash, shop equipment, fixtures, materials, signage, and sustainable equipment solutions. Expected to be Mobility & Convenience’s global expert on Zero Based Value Engineering development & principles, as well as asset strategy applied to shop/NFR
• Develop, maintain, and assure fit for purpose global engineering design standards and playbooks that enable safe, scalable, industry leading cost-competitive, and customer-focused shop formats and NFR solutions. Provide clear design direction to markets and partners to enable localization, scalability and cost efficiency
• Partner with global marketing, local market teams, suppliers, and delivery partners to optimize shop format design, branding, sourcing, construction, and total cost of ownership
• Leverage and translate convenience retail trends, customer insights, and competitive benchmarking into engineering solutions that improve commercial performance and customer experience
• Support the deployment of new shop formats and major format changes, including pilot delivery, reference design principles, unit costing, localization guidance, and replication across markets
• Lead technical assurance and relationship management for global framework agreement partners supporting mobility shop and format delivery
• Shape sourcing strategies for shop equipment, fixtures, and delivery partners, leveraging scale to improve quality, cost efficiency, and speed to market
• Lead and support the population of market engineers involved in shop/NFR projects (detailed design, design, and execution). Build capability across market engineering teams by developing technical guidance, training materials, and accreditation support for shop and NFR design, maintenance, and construction
• Develop engineering solutions that profitably reduce site energy consumption and emissions across Shell’s mobility network
• Influence stakeholders in a global virtual environment, aligning engineering solutions with brand, customer experience, safety, sustainability, and commercial objectives

What you bring

• Bachelor’s degree in engineering, construction, architecture, project management, or a related technical discipline
• Extensive years of relevant engineering, construction, project delivery, and/or convenience retail experience. We welcome candidates from a range of industries, and prior oil and gas experience is not required.
• Hands-on experience delivering shop/store, convenience retail, car wash, or similar retail network construction or upgrade projects
• Strong value-engineering mindset, with the ability to improve cost, quality, safety, scalability, and/or total cost of ownership
• Experience working with contractors, suppliers, commercial partners, or framework agreement partners to deliver complex projects
• Strong stakeholder management skills, including the ability to influence senior stakeholders and cross-functional teams without direct authority
• Visible leadership in health, safety, security, and environmental performance, with experience embedding safe ways of working through partner and supplier organizations
• Strong project management capability, including the ability to lead multiple workstreams, manage competing priorities, and deliver through others
• Curiosity, learning agility, and a practical “can-do” mindset, with the ability to use data, customer insight, and market intelligence to develop better solutions

Preferred qualifications and experience

• Experience in the convenience retail, fuel retail, quick-service restaurant, car wash, or distributed retail construction environment
• Technical background in engineering, architecture, construction, store development, or related disciplines, with experience spanning concept development through site delivery.
• Experience developing or evolving design standards, store layouts, fixture strategies, equipment specifications, and fit-for-purpose construction solutions
• Experience working in a global or multi-market environment, including adapting global standards to local market requirements
• Experience supporting capability development, technical standards, assurance, or quality management programs.
• Experience linking engineering design and delivery decisions to customer experience, brand execution, revenue growth, cost efficiency, and operational performance.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via . We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell in The United Kingdom

Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

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