Principal Design Researcher (12-Month FTC)

Lloyds Banking Group; Manchester; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a passionate Principal Design Researcher to join its Experience Design Team. This role is pivotal in uncovering insights and driving innovation to create customer-centric solutions. You will work closely with researchers and designers, translating business objectives into impactful research plans. With a focus on accessibility and inclusive design, you will advocate for good research practices while managing multiple projects. This is an exciting opportunity to make a real difference in financial services and help shape the future of banking.

Benefits

Generous Pension Contribution

Share Schemes

Flexible Benefits

30 Days Holiday Plus Bank Holidays

Wellbeing Initiatives

Parental Leave Policies

Qualifications

• Extensive design research expertise with practical knowledge of research techniques.
• Ability to lead strategic insight agendas and design studies for customer needs.

Responsibilities

• Understand customer needs and guide research activities for impactful plans.
• Collaborate with cross-functional teams and support team development through coaching.

Skills

Design Research Expertise

Stakeholder Management

Project Management

Quantitative Research Methods

Qualitative Research Methods

Advocacy for Accessibility

Job description

End Date

Monday 19 May 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

Job Title: Principal Design Researcher (12-Month FTC)

Salary: £76,194 - £89,640

Location: Chester / Manchester

Hours: Full-Time

Duration: 12-Month Fixed-Term Contract

Working Pattern: Hybrid, involving at least two days per week or 40% of time in the office.

About the opportunity

At Lloyds Banking Group, we are seeking an experienced Principal Design Researcher to join our Experience Design Team. If you are passionate about uncovering insights, driving innovation, and creating customer-centric solutions, this role is for you.

You will be instrumental in understanding customer needs, guiding research activities, and translating business objectives into impactful research plans. You will work closely with researchers, designers, and cross-functional teams, supporting team development through coaching, and collaborating with analytical practitioners to inform design and product strategies.

The ideal candidate will have a passion for design research, industry expertise, and a drive to make a difference, with a deep understanding of research methodologies and practices.

What you'll need

• Extensive design research expertise, including practical knowledge of research techniques.
• Ability to lead strategic insight agendas, designing studies to understand future customer needs and opportunities.
• Strong stakeholder management skills to understand business objectives and develop research proposals.
• Confidence in conveying insights convincingly and advocating for good research practices.
• Excellent project management skills, capable of managing multiple projects simultaneously.
• Experience working with service designers and data analysts to demonstrate insights.
• Knowledge of quantitative and qualitative research methods.
• Advocacy for accessibility and inclusive design.

About Working For Us

We value diversity and inclusion, creating an environment where everyone can belong and thrive. We are committed to reflecting modern society and supporting under-represented groups, with initiatives like setting diversity goals, menopause health packages, and cancer support programs.

Our benefits include a generous pension contribution, share schemes, flexible benefits, 30 days’ holiday plus bank holidays, wellbeing initiatives, and parental leave policies.

Ready to grow with purpose? Apply today and help us create something extraordinary!

At Lloyds Banking Group, our purpose is to help Britain prosper. Join us to shape the future of financial services and make a real difference in communities and customers’ lives.

We prioritize your data security and privacy, only requesting sensitive information during formal recruitment processes, and we are committed to an inclusive, values-led culture that reflects the diversity of our communities.