Principal Design Researcher (12-Month FTC)

Lloyds Banking Group; Chester; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a Principal Design Researcher to join their Experience Design Team. This role is pivotal in shaping customer-centric solutions and driving innovation through insightful research. With a hybrid working model, you will collaborate with diverse teams to deliver impactful stories that enhance customer experiences. The ideal candidate will possess extensive design research expertise and a passion for uncovering insights that drive strategic decisions. Join this forward-thinking organization and contribute to meaningful projects that make a difference in the banking sector.

Benefits

Generous pension contribution of up to 15%

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Extensive design research expertise with a strong understanding of various research techniques.
• Strong stakeholder management skills to address business objectives with detailed research proposals.

Responsibilities

• Lead strategic insight agenda, designing research studies to understand future customer needs.
• Collaborate with teams to ensure research aligns with business objectives and informs design approaches.

Skills

Design Research Expertise

Stakeholder Management

Project Management

Quantitative Research Methods

Qualitative Research Methods

Accessibility Advocacy

Job description

End Date

Monday 19 May 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JO B TITLE:Principal Design Researcher (12-Months FTC)

SALARY: £76,194 - £89,640

LOCATION:Chester / Manchester

HOURS:Full-Time
DURATION: 12-Months Fixed-Term Contract

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About the opportunity

At Lloyds Banking Group, we are seeking an exceptional and experienced Principal Design Researcher to join our Experience Design Team. If you have a passion for uncovering insights, driving innovation, and crafting customer-centric solutions, this is the role for you.

As a driving force in shaping the future of our organisation, your keen eye for detail and critical thinking will be instrumental in understanding the needs of our customers and clients, enabling us to deliver experiences that exceed their expectations.

Your days will be filled with exciting challenges and rewarding opportunities. Responsible for all research activities within your domain, guiding the team in translating business objectives into well-crafted research plans.

For this role, we're looking for a talented individual contributor. We need someone who is self-directed, and comfortable jumping in and having an impact right away. You'll be able to collaborate closely with the other researchers and designers in the team, and we expect that you'll model how to conduct effective and impactful research. While you won't have formal line management responsibilities, you'll play a crucial role in supporting team development through coaching.

Joining the leadership team of a multi-disciplinary Design Squad, you will collaborate with analytical practitioners to triangulate the primary and secondary insights that will underpin our design approaches and future product direction and deliver exceptional customer experiences. Your ability to work alongside Commercial, Product and Engineering communities will ensure that our research efforts are precisely aligned with their needs, driving the efficient delivery of high quality, impactful stories.

The successful candidate will be someone with a true passion for design research, an insatiable curiosity, and a desire to make a difference. Your deep understanding of research methodologies and industry practices will elevate our capabilities and keep us ahead of the competition.

What you'll need

• Extensive design research expertise, including a strong practical understanding of when and how to apply a broad range of research techniques.

• Able to lead the strategic insight agenda in your domain, designing research studies that help to understand future customer needs, proactively ensuring product management have the right insights to understand customer and commercial opportunities and designers have the right insights to inform their approaches.

• Strong stakeholder management skills - working closely with various teams to understand business objectives and address their hypotheses with detailed research proposals and plans,

• Able to identify the most important and relevant insights from research, and confident to convey those in an influential manner. Experience will allow you to lead by example in advocating for good research practices across your wider team.

• Strong project management capabilities, adaptable and able to supervise and deliver multiple projects at the same time.

• Able to work with service designers and data analysts to demonstrate both quantitative and qualitative insights to help teams make more customer-centred decisions.

• Experience with quantitative and qualitative design research methods.

• Knowledge of and experience being an advocate for accessibility and inclusive design.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?Apply today and let’s create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.