Principal Claims & Absence Specialist

Hardy Erich Brown & Wilson, A Professional Law Corporation; Reigate; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden is a global insurance group committed to a high‑quality client experience. The Principal Client Services Specialist – Claims provides expert guidance across Group Income Protection claims, managing absences and coordinating early‑intervention pathways with clients, HR teams and insurers.

This role focuses on ownership of complex cases, accurate progression, and delivering timely, clear updates to stakeholders while upholding discretion and integrity in line with Howden's values.

Qualifications

• Strong technical knowledge of Group Income Protection claims and the end‑to‑end claims process.
• Experience managing complex claims or absence‑related cases within an insurer, intermediary, consultancy, employer or related environment.
• Knowledge of absence management, rehabilitation, occupational health and early‑intervention pathways.

Responsibilities

• Act as a key point of contact for technical guidance and recommendations on Group Income Protection claims and absences.
• Apply absence management and early intervention principles to guide employees to timely return‑to‑work.
• Facilitate claims from initial notification through to conclusion, coordinating information with HR, employees and insurers.
• Review claim decisions and payments, ensure accuracy, and communicate outcomes to stakeholders.
• Explain declined claims and coordinate appeals or complaints when required.
• Build trusted relationships with clients, HR, insurers and occupational health providers.
• Maintain complete case records and reports, ensuring confidentiality and data protection compliance.
• Deliver a client‑centred service and identify practical improvements to the process.

Job description

Howden is a global insurance group committed to a high‑quality client experience. The Principal Client Services Specialist – Claims provides expert guidance across Group Income Protection claims, managing absences and coordinating early‑intervention pathways with clients, HR teams and insurers.

This role focuses on ownership of complex cases, accurate progression, and delivering timely, clear updates to stakeholders while upholding discretion and integrity in line with Howden's values.