Claims & Absence Specialist — Hybrid

TigerRisk Partners, LLC.; Reigate; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Howden is hiring a Principal Client Services Specialist – Claims to lead complex Group Income Protection claims and guide clients through absence management, rehabilitation and early intervention pathways. You will act as a trusted point of contact for HR partners, benefits teams and insurers, owning cases from notification to resolution with clear, actionable recommendations.

The role demands strong technical knowledge, excellent organisation and communication skills, and discretion when

Qualifications

• Strong technical knowledge of Group Income Protection claims and end-to-end process.
• Experience interpreting policy terms, insurer decisions and claim requirements.
• Ability to manage declined claims, appeals and complaints with tact.
• Excellent organisation and clear written/verbal communication skills.

Responsabilités

• Provide technical guidance and recommendations on Group Income Protection claims.
• Manage a portfolio of active, pending and rehabilitation-related cases.
• Coordinate with insurers, occupational health providers and HR teams.
• Review benefit calculations and payment information for accuracy.
• Explain declined decisions and manage appeals with stakeholders.
• Maintain comprehensive case records and timely updates for clients.

Connaissances

Group Income Protection

End-to-end claims

Complex claims

Policy interpretation

Appeals & complaints

Stakeholder comms

Discretion & integrity

Client-focused

Formation

Relevant industry qualifications

Description du poste

Howden is hiring a Principal Client Services Specialist – Claims to lead complex Group Income Protection claims and guide clients through absence management, rehabilitation and early intervention pathways. You will act as a trusted point of contact for HR partners, benefits teams and insurers, owning cases from notification to resolution with clear, actionable recommendations.

The role demands strong technical knowledge, excellent organisation and communication skills, and discretion when