Practice Operations Lead

Allscreens Nationwide Ltd; Greater London; On-site; GBP 42,000 - 55,000; Full time

Job summary

A leading healthcare practice in London is seeking an Operational Manager to oversee the daily running of the practice, ensure smooth opening/closing, and optimise appointment workflows. You will translate management decisions into actionable team tasks and collaborate with GPs, PAs, and locum staff to ensure seamless clinical-administrative integration.

As line manager for reception and admin, you will drive recruitment, performance reviews, and staff development while maintaining compliant,

Responsibilities

• Oversee the daily running of the practice, ensuring smooth opening and closing procedures.
• Manage appointment book optimisation, patient recall systems, and daily workflow to minimise administrative friction for clinicians.
• Troubleshoot real-time issues whether that's an upset patient, a clinician needing support, or an unexpected operational challenge.
• Ensure compliance with practice policies, CQC standards, and health and safety requirements.
• Act as direct line manager for the reception and admin team, including recruitment, induction, 1-to-1s, appraisals, and performance management.
• Manage rotas, annual leave, and sickness absence to maintain adequate cover.
• Motivate, support, and develop your team creating a culture where staff feel valued, heard, and empowered to grow.
• Address any team conflicts or concerns promptly and fairly.
• Work closely with the Practice Manager, providing regular feedback on ground-level operational challenges and successes.
• Translate management decisions into clear actions for your team.
• Advocate for your team's needs and wellbeing upwards.
• Liaise with GPs, the Physician Associate, Pharmacist, and locum staff to ensure seamless integration of clinical and admin functions.
• With a manageable patient list, identify inefficiencies and implement practical improvements whether refining triage processes, updating patient communications, or streamlining repetitive admin tasks.
• Contribute to practice-wide projects and initiatives that enhance patient experience and staff wellbeing.

Job description

A leading healthcare practice in London is seeking an Operational Manager to oversee the daily running of the practice, ensure smooth opening/closing, and optimise appointment workflows. You will translate management decisions into actionable team tasks and collaborate with GPs, PAs, and locum staff to ensure seamless clinical-administrative integration.

As line manager for reception and admin, you will drive recruitment, performance reviews, and staff development while maintaining compliant,