Primary Care Centre Assistant(Driver & Reception)-STW, PT,OOH

The Methodist Church in Britain; West Midlands; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Enhanced evening/weekend/night rates

Up to 33 days holiday a year including

Company pension scheme

Simply Health cash plan membership

Life assurance

Free staff parking

Full training provided

Flexible part-time hours

Job summary

HealthHero Integrated Care in Shropshire, Telford & Wrekin is seeking a part-time, non-clinical driver to support urgent care services. The role involves driving clinicians to patient homes, performing vehicle checks, and acting as a first point of contact at treatment centres.

You will work on a rolling rota covering weekday evenings, weekends and nights, with some flexibility. A full UK driving licence with up to six penalty points is required; sponsorship is not available.

Qualifications

• Good level of driving experience.
• Confident interaction with patients, relatives and carers.
• Compassion and respect.
• Excellent attention to detail.
• Strong administration skills.
• Personable, engaging and reassuring manner; able to work confidently under pressure in emergencies.

Responsibilities

• Drive clinicians to patients' homes safely and legally, following current driving regulations.
• Carry out vehicle checks at the start and end of shifts, ensuring vehicles are roadworthy and equipped.
• Act as first point of contact for patients at treatment centres.
• Provide non-clinical support to clinicians and patients using NHS 111 and GP Out of Hours services.
• Support clinicians during shifts and communicate with patients via in-person or telephone contact.
• Record medications and consumables used on shift and maintain stock levels using computer systems.
• Restock vehicles after each shift and check stock rotation and expiry dates on deliveries.
• Keep treatment centres clean and tidy; move and carry emergency equipment and perform CPR when required.

Skills

Driving experience

Patient interaction

Compassion and respect

Attention to detail

Administration skills

Calm under pressure

Job description

This permanent part-time post sits within HealthHero Integrated Care's Integrated Urgent Care service across Shropshire, Telford & Wrekin. The role combines driving clinicians to patients' homes, checking and restocking vehicles, and acting as first point of contact at treatment centres, including stock and medication records. Shifts follow a rolling four-week rota covering weekday evenings, weekends and overnights, with some flexibility discussed at application. A full UK driving licence with no more than six penalty points is essential, and sponsorship is not available.

What the job involves

• Drive clinicians to patients' homes safely and legally, following current driving regulations
• Carry out vehicle checks at the start and end of shifts, ensuring vehicles are roadworthy, fuelled and equipped
• Act as first point of contact for patients, carers and relatives at treatment centres
• Provide non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours services
• Support clinicians during shifts
• Communicate with patients in person and by telephone, including comfort and welfare checks
• Record accurately all medications and consumables used on shift
• Maintain stock levels of medication and consumables using computer systems
• Restock the vehicle at the end of each shift
• Check stock rotation and expiry dates on weekly deliveries of medications and consumables
• Keep the treatment centre clean and tidy
• Move and carry emergency equipment and deliver CPR at floor level when required

Experience

• Good level of driving experience

Skills & knowledge

• Confident interaction with patients, relatives and carers
• Compassion and respect
• Excellent attention to detail
• Strong administration skills
• Personable, engaging and reassuring mannerWorking confidently under pressure and acting professionally in emergency or stressful situations

Checks & eligibility

• Full UK driving licence with no more than 6 registered penalty points
• Pass a drivers medical
• Enhanced DBS check, applied for by the employer after appointment

Other

• Willingness to work evenings, weekends and overnight shifts on a rolling rota
• Comfortable working in both clinical and mobile environments
• Able to move and carry emergency equipment and perform CPR at floor level

What’s offered

• Enhanced rates for evening, weekend and overnight working
• Up to 33 days holiday a year including bank holidays
• Company pension scheme
• Simply Health cash plan membership
• Life assurance
• Free staff parking
• Full training provided
• Flexible part-time hours